8x8 Integration
Pair your 8x8 business phone system with an AI receptionist to answer inbound calls, qualify patients, book appointments, and route urgent cases—all integrated with your phone tree.
When call volume spikes, the AI answers the queue and qualifies callers while 8x8 routes the conversation. No more missed calls during peak hours or staff absences.
Replace confusing IVR menus with natural conversation. Callers reach the right department or provider without pressing buttons; 8x8 routes them to the correct extension.
The AI asks intake questions and documents responses. Your staff picks up a pre-qualified caller with a structured summary ready to review and file into your EMR.
After hours, weekends, and holidays: the AI answers your 8x8 main line, collects urgent details, and escalates emergencies or schedules callbacks for office hours.
Call answered before staff touch
AI intercepts inbound calls and qualifies them in real time
New patient information captured
Demographics and contact info collected and returned as a structured summary for staff to file
8x8 extension routing in seconds
Caller routed to the right team without menu navigation
Urgent calls escalated immediately
After-hours emergencies detected and routed to on-call providers
Yes. The AI receptionist integrates with 8x8 as an inbound call handler. Calls come into your 8x8 number, the AI answers and qualifies the caller, then routes them to your team or voicemail. Your 8x8 configuration stays the same.
Yes. Configure routing rules by caller intent, department, or provider. The AI transfers qualified calls to the correct extension or team within your 8x8 setup.
The AI captures name, date of birth, phone, email, and reason for visit on the call. This information is returned as a structured summary that your staff reviews and files into your EMR, completing any additional fields as needed.
After hours, the AI answers your 8x8 line, collects urgent details, and flags emergencies for your on-call provider. Routine calls are logged as voicemails with structured notes for your team to follow up the next business day.
No. The AI receptionist works alongside your 8x8 phone system. It enhances your 8x8 setup by automating call intake and routing, without replacing your existing phone infrastructure.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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