Phone Integration
Connect your 8x8 business phone line to an AI receptionist that answers and books appointments 24/7, with seamless call routing back to your team.
Your existing 8x8 number and routing remain active. The AI receptionist sits between your line and your team, handling the call before it reaches staff or rolls to voicemail.
Caller name, phone, reason for visit, and any health questions are captured on the call and returned as a structured summary for your staff to review and file.
New appointments and updated patient demographics (name, DOB, phone) flow automatically into your practice management system. Caller intake answers and medical history are returned as a structured, EMR-pasteable summary for your staff to review and file into the chart.
Callers can press a key or say 'operator' to reach a live staff member. Urgent calls trigger immediate staff notification or fallback to on-call routing.
Every call answered
No voicemail dead ends or hold times
Urgent calls escalated
Same-call routing to staff or on-call provider
Structured intake
Caller information and reason for visit captured and ready for review
HIPAA-aware by design
Encrypted calls, secure data handling, audit logs for compliance
No. Your existing 8x8 number stays the same and remains active. The AI receptionist acts as a smart layer on top of your 8x8 line, answering calls and routing them to your team or voicemail as configured.
The caller can press a key or request a live agent at any time. The system immediately transfers the call to an available staff member, or routes it to your configured fallback (voicemail, on-call, or another number).
Yes. Appointments booked on the call are created directly in your practice management system. Patient name, DOB, and phone number sync to the record. Medical history and intake answers are returned as a structured summary for your staff to review and enter into the chart.
Yes. All calls are encrypted, data is stored securely, and every call is logged with a transcript and recording for audit purposes. We do not store or transmit patient data outside the HIPAA-compliant platform.
Yes. The AI receptionist operates 24/7 regardless of your office hours. You configure when it answers, when it routes to staff, and when it offers to schedule callbacks or record messages for morning review.
Integration
EMR and EHR integrations
MedReception integrates with named EMR systems including direct appointment write-back and patient demographics sync.
Workflow
Call routing and triage
Learn how the AI receptionist routes urgent calls to staff or on-call providers based on clinical need and availability.
Service
After-hours call handling
Answer patient calls 24/7, weekends, and holidays without hiring a night shift answering service.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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