Victoria AI
Victoria AI connects to your practice's phone lines without replacing infrastructure. Learn how the AI receptionist routes calls, handles scheduling, and escalates urgent cases while maintaining your current setup.
Victoria AI sits between your phone lines and your team. Calls flow to the right person or queue—no disruption to how your practice works today.
Chest pain, severe allergic reaction, acute behavioral crisis—Victoria AI recognizes red flags and routes immediately to clinicians or your emergency line.
New patient name, date of birth, and phone number write directly to your EMR. Medical history, symptoms, and intake answers are captured during the call and returned as a structured summary your staff reviews and files.
Every call is recorded, timestamped, and transcribed. HIPAA-regulated practices have complete visibility into what was discussed and when.
Every call answered
Day or night, no voicemail dead ends
Urgent calls escalated
Red flags routed immediately to staff or clinicians
Patient demographics synced
Name, DOB, and phone written to your EMR
Named EMR integrations
Works with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
No. Victoria AI works alongside your existing phone lines. Calls route through Victoria to your staff, your voicemail, or a callback queue. Your phone hardware, PBX, and carriers stay in place.
Complex or out-of-scope calls transfer immediately to a live staff member if one is available, or route to your voicemail or callback queue. Urgent cases (chest pain, severe symptoms) escalate instantly.
Appointment details, new patient name, date of birth, and phone number write directly to your EMR. Medical history, medications, allergies, and other clinical content are captured during the call and returned as a structured, pasteable summary for your staff to review and file in the chart.
Yes. All calls are encrypted, recorded, and stored securely. Your team has full audit access. PHI is never stored on unencrypted devices or shared outside your practice without your consent.
Yes. Calls can be routed to the right location, provider, or department. Each location's schedule and staff are configured separately within Victoria.
Integration
EMR and EHR integrations
Victoria AI connects to named EMR platforms including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed.
Workflow
Call routing and triage
Learn how Victoria AI routes urgent calls, schedules appointments, and escalates edge cases to staff.
Next step
All integrations
The systems the receptionist connects to.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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