Practice type
Addiction Treatment Clinic
Urgent, emotionally sensitive calls that require clarity and fast response.
How phones run today
- •Intake inquiries
- •Appointment and program availability
- •After-hours concerns
Where it breaks
- •High urgency
- •Limited staffing
- •After-hours volume
How MedReception helps
- •Answer immediately
- •Follow defined escalation rules
- •Route urgent cases appropriately
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.