PMD Phone Automation Silo
Phone workflows mapped to how PMD practices actually run.. Built for primary care, dental, specialist, FQHC, and ACO.
Answer coverage
24/7
Integration time
1–3 wks
Practice types
6+
Why this hub exists
PMD teams need one place for phone-first fixes
This hub consolidates every PMD-specific workflow we've validated in production — intake, routing, referrals, after-hours, analytics, and governance. Instead of chasing scattered notes or generic AI claims, leaders can walk physicians and admins through a single source that mirrors how MedReception AI behaves alongside PMD today.
Categories
Explore PMD playbooks by theme
25 guides across 5 categories. Each card links to a detailed playbook.
Foundational
Outreach Infrastructure & Inbound Handling
6 guidesEnsure every patient who responds to a PMD outreach campaign reaches an AI that can handle their scheduling request, question, or complaint without staff involvement.
Phone Integration Overview
How MedReception AI handles inbound response calls generated by PMD outreach campaigns.
Read guide →Campaign Response Routing
Route inbound PMD response calls by campaign type — recall, reminder, reactivation, or chronic care.
Read guide →After-Hours Response Handling
AI captures responses to PMD campaigns sent outside business hours without staff involvement.
Read guide →Voicemail & Callback Automation
Structured summaries for patients who call back after a PMD voicemail drop campaign.
Read guide →Campaign Response Logging
Log every campaign response call with outcome — scheduled, declined, wrong number, callback.
Read guide →Inbound Spike Management
AI absorbs the inbound call spike that follows PMD bulk outreach — no staff bottleneck.
Read guide →Capacity
Recall & Appointment Scheduling
5 guidesConvert PMD recall and reminder campaign responses directly into scheduled appointments — without requiring staff to answer each callback.
Scheduling Rules for Campaign Responses
Map PMD campaign types to AI booking scripts that produce correctly structured appointments.
Read guide →Appointment Types Guide
Match PMD recall trigger types to the right appointment type and intake flow.
Read guide →New vs Established Patient Response
Handle lapsed patient reactivation differently from active recall patients.
Read guide →No-Show Reduction
AI confirmation calls following PMD-scheduled appointments to lock in attendance.
Read guide →Waitlist & Cancellation Fill
Use PMD recall lists to fill cancellation slots with AI-driven outreach and instant booking.
Read guide →Growth
Campaign Types & Outreach Automation
5 guidesDesign and execute PMD outreach campaigns with AI-powered inbound handling for every response type — scheduling, opt-out, question, or escalation.
Preventive Care Recall Campaigns
Annual wellness, flu shots, mammography, and colonoscopy recall with AI inbound scheduling.
Read guide →Chronic Disease Management Outreach
Diabetes, hypertension, and COPD recall campaigns with AI response handling and scheduling.
Read guide →Lapsed Patient Reactivation
AI handles inbound scheduling from PMD reactivation campaigns for patients not seen in 12+ months.
Read guide →Appointment Reminder Response
Handle confirm, cancel, and reschedule responses from PMD reminder campaigns via AI.
Read guide →Urgent Response Escalations
Route symptom-related or urgent patient responses from PMD campaigns to immediate clinical review.
Read guide →Experience
Patient Communication Layer
4 guidesCombine PMD outreach reach with AI voice intelligence and SMS to create a complete patient engagement and communication loop.
Post-Campaign Confirmations
Automated SMS confirmations when AI schedules an appointment from a PMD campaign response.
Read guide →After-Hours Campaign SMS Handling
Safe overnight handling of patient texts responding to PMD campaigns.
Read guide →Language & Accessibility
37+ languages for AI-handled PMD campaign responses — critical for diverse patient populations.
Read guide →Patient ID & Consent
Identity verification and TCPA consent capture for campaign response calls.
Read guide →Clinical
Practice-Type Outreach Playbooks
5 guidesPMD + AI outreach playbooks tuned for the practice types and care gaps most commonly addressed with automated dialer campaigns.
Primary Care Recall Programs
Annual wellness, immunization, and chronic care recall AI response handling for PCPs.
Read guide →Specialist Recall & Follow-Up
Post-consultation recall and follow-up appointment scheduling via PMD + AI for specialists.
Read guide →FQHC & Community Health Outreach
Population health recall campaigns for FQHCs — sliding-scale, multilingual AI response handling.
Read guide →ACO Quality Measure Outreach
HEDIS and quality measure gap campaigns with AI scheduling for ACO-participating practices.
Read guide →Dental Recall Campaigns
Hygiene recall and treatment plan follow-up campaign response handling for dental practices.
Read guide →Next step
Show stakeholders the live PMD workflow
Bring your PMD admin, practice manager, and billing lead. We'll run your scripts through MedReception AI, demonstrate the writeback paths, and deliver a rollout checklist covering security, QA, and governance.