Surgical Onc · Australia

Surgical Oncology Phone Problems: Reducing missed calls with AI Receptionist Automation

Every specialty loses revenue when phones roll to voicemail or ring until patients give up. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Tumor boards, inpatient consults, and anxious families overwhelm a single number.

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Benchmarks we see after go-live

-35%

missed-call rate after 30 days

+18%

new patients captured

additional trial referrals captured

Why clinics feel the pain

• Surgical Onc staff can’t pick up because they are chairside

• Providers discover referral voicemails days later

• High-intent new patients abandon after the third ring

• Physicians insist on zero missed consults

• Clinical trials staff need structured data

• Queensland callers ring Victoria clinics overnight, flooding voicemail.

How MedReception AI fixes it

Answer every line instantly

Katie AI greets callers in under one second, authenticates them, and routes by provider or intent without humans touching the call stack.

Summaries replace voicemail

Victoria AI transcribes, tags, and drops action items into your EHR or task lists so the team never chases scratchy audio again.

Escalation paths stay human

If the call is urgent, our automations warm-transfer to nurses with full context instead of cold-dropping patients on hold.

Australia coverage + compliance

AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Australia Deployment Guide

Blueprints for keeping clinics responsive across AU time zones.

AI Products

See Katie AI handle calls

Listen to how Katie crushes missed calls for Surgical Onc teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.