Integration
Voice AI that integrates with your EMR writes appointment bookings and new patient demographics directly to the chart. Understand what syncs, what requires staff review, and how to avoid data quality gaps.
Patient calls, books an appointment, and provides their phone number. Voice AI writes the appointment and contact info to the EMR automatically. Your scheduling system updates in real time. No manual entry. No data decay.
Caller provides name, DOB, address, and phone. Voice AI captures it, verifies it with the caller, and creates a new patient record in the EMR. Staff reviews the summary and approves it. First visit checklist is already pre-populated.
Medical history, allergies, medications, and symptoms are captured as a structured summary and given to staff for review. Your clinicians decide what gets entered into the chart. No auto-population means no chart errors and no compliance drift.
Chest pain, severe bleeding, allergic reactions — voice AI detects these keywords and escalates to staff in real time. Patient is not left on hold. Your team can triage immediately instead of reviewing a backlog of summaries.
Appointments sync to EMR same-day
No re-entry; no scheduling gaps
New patient data writes directly to chart
Name, DOB, phone; clinical data reviewed by staff
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Urgent calls escalated in real time
Staff sees flag before summary is filed
No. Voice AI writes appointment bookings, new patient names, DOB, and phone numbers directly to the EMR. Medical history, allergies, medications, and symptoms are returned as a structured summary for your staff to review and file. This keeps clinical data accurate and ensures your clinicians control what goes in the chart.
Voice AI repeats the information back to the caller for verification. If corrections are needed, staff can update the EMR manually or re-trigger the call flow. Any changes are audited and timestamped.
You configure the integration during setup — you tell the vendor your EMR (e.g., eClinicalWorks, athenahealth). The vendor deploys the connector and maps the data fields. Integration timelines vary by EMR; athenahealth and eClinicalWorks typically take 1–3 weeks; others 3–6 weeks.
Some systems do. If the patient is already in your EMR, voice AI can look up their appointment history, allergies, or medication list to personalize the call and route them correctly. This depends on the integration depth and your vendor's privacy settings.
Voice AI still answers the call and books the appointment. The data is queued and syncs once the EMR comes back online. Your staff is notified of any sync failures so you can follow up manually. No calls are lost.
Yes, if the vendor encrypts the data in transit and at rest, has a signed BAA (Business Associate Agreement), and maintains audit logs. Verify these before signing. Data should be encrypted between the phone system and your EMR, and staff access should be logged.
Integration
EMR and EHR integrations
See all named EMR systems that MedReception integrates with and how data flows into your chart.
Workflow
Patient intake
Voice AI captures new patient information on the call and syncs it to your EMR for staff review and approval.
Policy
HIPAA and compliance
How voice AI meets HIPAA requirements for encryption, data storage, audit trails, and staff access controls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
