Integration
Clarify which patient data from AI calls automatically syncs to your EMR (appointments, new patient records, demographics) and what is returned as structured summaries for staff review (clinical data, intake forms, insurance details).
When a caller confirms an appointment, it's written to your EMR or calendar immediately. No manual transcription, no data entry errors. Double-booking is prevented by real-time calendar logic.
AI collects name, DOB, phone, and address during the call. A new patient record is created and populated with demographics. Staff review the intake summary and add clinical details before filing.
Allergies, medications, and chief complaint are captured on the call but returned as a structured summary for staff review. A human reads it, verifies it, and enters it into the permanent chart. AI never writes unreviewed clinical data to the EMR.
Insurance information is collected on the call and returned to billing or front-desk staff in a structured summary for verification. Staff confirm coverage and eligibility before the appointment. Reduces surprises and improves collection readiness.
Every appointment booking is timestamped and logged. Every intake summary is tied to the original call recording. Full traceability for compliance review and dispute resolution.
Real-time appointment write-back
Bookings synced to EMR during the call; no manual entry required
New patient creation automated
Demographics synced from the call; staff review and complete the record
Clinical data reviewed by staff first
Allergies, medications, chief complaint are summaries for staff approval—never auto-file
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Appointment bookings (date, time, type, provider) and new patient demographics (name, DOB, phone number, address) are written directly to your EMR or calendar. Everything else—allergies, medications, chief complaint, insurance information—is captured on the call and returned as a structured, pasteable summary for your staff to review and file into the chart.
Patient safety. Clinical data (allergies, medications, chief complaints) must be reviewed by a human before entering the permanent medical record. AI captures and structures the data; staff verify accuracy and completeness. This is a compliance and safety best practice.
Insurance information is collected during the call (provider name, member ID, group number) and returned to your staff in a structured summary. Billing or front-desk staff review it, verify coverage and eligibility, and file it into the patient's account. It is not automatically synced to the EMR—staff maintain control over verification.
Yes, if your EMR is integrated. The AI can query your patient database using the caller's phone number or name, pull their existing record, and ask only for updates or new information. This speeds up the call and avoids duplicate entry.
MedReception AI integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If yours is not listed, contact our team to discuss integration options or workarounds for your system.
All write operations are logged and timestamped. You can review audit logs in your EMR or via the MedReception dashboard. Request an audit trail report as part of your compliance review process.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
