Understand exactly what AI receptionists write to your EMR—and what your staff needs to review and file.

Insurance details are captured on the call but require staff verification before they're filed. This prevents errors and ensures your billing system has accurate information. The data is returned to your staff in a summary; they enter it when ready.

No. The AI captures medical history, symptoms, and questionnaire responses during the call and returns them as a structured summary. Your staff and provider review this summary and file it into the appropriate chart sections. Your provider writes the clinical assessment and plan.

These are captured during the call or via the patient portal (if your clinic requests them) and held for your staff to process. They don't sync to the EMR unless your workflow requires them there.

Yes. Your staff reviews the structured summary before filing. If there's an error or missing information, they can correct it or reach out to the patient before the data goes into the chart.

Write-back to new patient records and appointments works with major EMR platforms including athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Some EMRs have more robust APIs than others, but core demographics and booking integrate with modern systems.

Your provider remains the author of the medical record. AI-captured data is reviewed by staff before filing, which maintains the integrity and legal defensibility of the chart. This workflow runs inside MedReception, which is HIPAA compliant (verified by Compliancy Group): all data is encrypted, access is logged, and the provider controls what enters the record.