Integration
Traditional IVR phone trees capture voicemail and routing data but do not connect to your EMR. AI receptionists integrate directly, writing appointments and patient demographics to named systems.
When AI receptionist books an appointment, it flows automatically into your practice management system. Your front desk sees it on their calendar without manual entry.
AI receptionist collects name, date of birth, phone, and email on the call. A new patient record is created in your EMR immediately—ready for the clinical team.
Instead of a voicemail transcription, AI receptionist returns a structured patient intake summary that your staff can review and file directly into the chart.
No more copying voicemail transcripts into the EMR. Appointment bookings and patient demographics flow from the call to your chart, reducing errors and freeing staff time.
Integrates with eClinicalWorks, athenahealth, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. We configure based on your current setup.
Clinical staff can pull up a new patient's appointment and demographics without waiting for front desk data entry.
Appointment bookings write instantly
No manual calendar entry required
New patient records auto-created
Demographics populated at time of call
Structured intake summary returned
Chief complaint and patient data ready for chart filing
Eliminates manual data re-entry
Appointment and demographic information flows from call to EMR
The system writes three core data types: (1) appointment bookings—date, time, provider; (2) new patient records—name, date of birth, phone, email. Chief complaint, medical history, allergies, and other clinical data are captured on the call and returned as a structured, EMR-pasteable summary for your staff to review and file into the chart.
No. Insurance details are captured on the call and returned in the intake summary for staff review. Your team may ask the patient to provide insurance during scheduling or request it later. This ensures data accuracy and compliance with your internal insurance verification process.
Yes. The system queries your EMR to check if a caller is an existing patient, then pulls their demographics and chart context to personalize the interaction. This allows faster booking for established patients and flag relevant information for staff.
If the AI receptionist successfully books the appointment and captures new patient data, voicemail is not generated. If the call escalates to voicemail (e.g., caller disconnects), the traditional voicemail system handles it. Most calls resolve directly.
Typically within seconds. The appointment is confirmed during the call, and the booking is written to your schedule in real time so your front desk sees it immediately.
No. EMR integration is included in the AI receptionist service. We configure it based on your system and practice workflows during deployment.
Integration
EMR and EHR integrations
Complete list of supported EMRs and integration capabilities.
Process
Patient intake
How AI receptionist captures and structures patient data for your team.
Product
AI receptionist for eClinicalWorks
See specific integration and workflow for one of our most common EMR platforms.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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