Integration
Voice AI must integrate tightly with your EMR to actually save time. Learn what data syncs automatically, what requires staff review, and how to evaluate EMR compatibility when choosing a voice AI platform.
No callbacks to confirm bookings, no staff time spent entering appointments, no risk of double-booking. Real-time sync means your calendar is always accurate.
Name, DOB, and phone number sync to your intake form automatically. Staff quickly verify, then add allergies and medication history from the call summary for complete check-in.
Call summary arrives in structured format. Staff review the insurance, medical history, and chief complaint once—then file directly into the chart. No listening to voicemails, no copy-paste from notes.
Voice AI reads your live schedule and writes back only confirmed bookings and verified demographics. No conflicts, no orphaned data, no data sprawl across systems.
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Bookings sync in real time
Appointment confirmed by caller and immediately visible in your calendar
New patient demographics auto-populate
Name, DOB, phone number written to intake; staff verify and add clinical history
Call summaries structured for quick filing
Insurance, history, and chief complaint formatted for staff review and chart entry
We support: athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Integration timelines vary (athena/eCW typically 1–3 weeks; others 3–6 weeks). Check with our team for your specific EMR and current availability.
Synced automatically: appointment bookings, new patient creation, confirmed name/DOB/phone. Not synced: insurance details, medical history, symptoms, allergies, medications, or chief complaint. Those are captured on the call and returned as a structured, EMR-pasteable summary for your staff to review and file manually.
Insurance eligibility and coverage verification require real-time checking against the payer's system and your plan rules. The AI captures what the caller says, but staff need to verify it's correct and active before filing it into the record. This prevents claim denials from incorrect or expired information.
Look for OAuth-based authentication (not username/password), HIPAA Business Associate agreements, encrypted data transmission, and audit logs. Your EMR vendor can confirm if MedReception AI is a verified partner. Always review our security documentation before signing.
Contact our team—we may support your system via API or custom integration. If not, data can still be captured and exported as CSV or HL7 for manual import, though this removes the real-time sync benefit. Our white-glove onboarding team can discuss options for your practice.
Integration
EMR and EHR integrations
Full list of supported platforms, integration types, and data fields that sync to your chart.
Platform
AI receptionist for AdvancedMD
Real-time appointment booking and new patient intake sync for AdvancedMD practices.
Platform
AI receptionist for athenahealth
Voice AI booking and call triage integrated with athenahealth's schedule and patient records.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
