Technical
Voice AI integrated with your EMR writes confirmed appointments and new patient demographics directly to your chart. Learn what syncs, what your staff reviews, and how to validate the integration.
Front desk does not retype confirmed bookings. Appointments appear in the EMR schedule instantly, with patient name, contact info, and reason already populated.
API integration eliminates typos, wrong time slots, and duplicate bookings that happen with manual entry. Your schedule stays accurate and auditable.
By the time a new patient checks in, their demographics are in the chart. Check-in staff verify and update; they don't start from scratch.
Voice AI collects insurance and chief complaint on the call. Your eligibility team verifies and captures them before the appointment. No surprise gaps at check-in.
Every appointment created by voice AI is logged with timestamp, caller info, and confirmation details. No ambiguity about who booked what or when.
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
Appointments synced in real time
Schedule updates within seconds, no manual lag
HIPAA-compliant API
Encrypted data transfer, audit trails, BAA coverage
New patient demographics write to chart
Name, DOB, phone number, appointment reason before patient arrives
Staff can override any booking
AI appointments are not locked—full control remains with your team
Confirmed appointments (date, time, provider, reason), new patient demographics (name, date of birth, phone), and appointment reason write directly to your EMR. Chief complaint, medical history, insurance details, and symptoms are captured on the call and returned as a structured summary that your staff reviews and files manually—they do not auto-populate to protect privacy and allow clinical review.
No. Insurance is collected on the call and returned as part of the structured intake summary. Your staff reviews it for accuracy and eligibility before filing it in the chart. This protects patient privacy and allows your team to verify coverage before the visit.
Your staff can edit or cancel any appointment in the EMR as usual. Voice AI is not a locked system—it writes the booking, but your team has full control. Changes in the EMR sync back to MedReception's system for patient notification.
Voice AI connects to your EMR via a secure API with TLS 1.2 encryption. All data in transit is encrypted. At rest, data is stored in HIPAA-compliant servers with access controls and audit logging. Your EMR and MedReception sign a business associate agreement (BAA).
No. If the EMR API is temporarily unavailable, the appointment is held in a secure queue and retries automatically. Once the EMR comes back online, the appointment writes through. The patient receives confirmation immediately; the EMR write happens in the background.
Yes. Every appointment, new patient record, and data sync is logged in the MedReception system with timestamp, caller ID, confirmation details, and EMR write status. You can export this for compliance review or reconciliation.
Integrations
EMR and EHR integrations
Complete list of supported EMRs and technical specifications for API integration.
Security
HIPAA and compliance
HIPAA-compliant data handling, BAA coverage, and audit trails for all EMR writes.
Workflow
Patient intake
How voice AI captures intake data, returns structured summaries, and supports EMR write-back.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
