ModMed Compliance

AI receptionist for ModMed meets HIPAA requirements for call encryption, data handling, and EMR integration security

ModMed users can safely use an AI receptionist because calls are HIPAA-encrypted, PHI is handled per data security standards, and all EMR syncs are HIPAA-audited. No call recordings or patient data are sold or shared.

All calls encrypted in transit and at rest; HIPAA Business Associate Agreement in place
PHI (name, DOB, phone, insurance info) handled only for direct care or operational purposes
Call recordings retained only per your retention policy; deleted automatically after specified period
EMR writes (appointments, demographics) are HIPAA-compliant API calls with audit logs
Clinical data (medical history, medications, allergies) captured during the call and returned as a structured summary for staff review and manual filing; not stored permanently in the AI system
Annual security audits and compliance attestations provided; documentation available for your compliance officer

How it pays back

No Compliance Risk from Call Handling

The AI receptionist is covered under a HIPAA Business Associate Agreement. Your legal and compliance team can audit call security, encryption, and data retention policies. You maintain full control over PHI and compliance settings.

Safe ModMed Integration

Appointment and demographic syncs use HIPAA-compliant APIs with encryption and audit logging. No unsecured data transfers; every sync is logged and trackable for compliance reviews.

Patient Privacy Assurance

Patients can be assured that calls are encrypted, recordings are deleted per policy, and their data is not sold, shared with third parties, or used for marketing. You can cite the AI vendor's compliance certifications.

Reduce Compliance Burden on Staff

Compliance officers no longer worry about front desk staff accidentally sharing PHI on an unencrypted call or emailing unencrypted patient lists. The AI system enforces encryption and access controls.

HIPAA Business Associate Agreement

Executed and audited; covers all call handling and data processing

Audit logging for all EMR syncs

ModMed integration logged; every appointment and demographic write tracked

Annual compliance attestation

SOC 2 Type II or equivalent; documentation available for your compliance team

Frequently asked questions

Is the AI call system HIPAA-compliant?

Yes. We maintain a HIPAA Business Associate Agreement (BAA) that covers all call handling, data processing, and EMR integration. Calls are encrypted in transit and at rest. All PHI handling follows HIPAA minimum necessary standards. You receive annual compliance attestation and can request audit documentation.

Are call recordings stored on the cloud or shared with third parties?

Call recordings are stored on secure, HIPAA-compliant cloud servers in the US. They are retained per your specified policy (e.g., 90 days, 6 months, 1 year) and then automatically deleted. Recordings are never shared with third parties, sold, or used for training without explicit consent.

How is PHI transmitted to ModMed?

Appointment and demographic data are transmitted to ModMed via a HIPAA-compliant API connection using TLS 1.2+ encryption. Every sync is logged with a timestamp, user, and action. Logs are retained for audit purposes. Your ModMed instance and our system communicate over an encrypted tunnel.

What happens to patient medical history and medications?

Medical history, medications, and allergies are captured during the call and returned as a structured, plain-text summary that staff review and file into the ModMed chart manually. The data is not stored permanently in the AI system; it's deleted after a short retention period (typically 7 days) unless you configure a longer hold for training or compliance review.

Can my compliance officer audit the AI system?

Yes. We provide SOC 2 Type II attestations, BAA documentation, encryption specifications, and access to call logs and audit trails via the MedReception admin portal. Your compliance officer can request penetration testing, data retention policies, and breach notification procedures. All documentation is available on request.