Compliance & Security
AI receptionist meets HIPAA requirements for PHI handling, encryption, audit logging, and data storage when integrated with ModMed. Meet compliance demands without sacrificing automation.
AI receptionist is fully HIPAA-compliant. PHI is encrypted at rest and in transit. Workflows are logged. Your practice avoids the penalties and reputational harm of non-compliance.
Every incoming call, every data sync to ModMed, and every staff access to call recordings is logged with timestamps. Satisfy regulators and support internal security reviews.
The AI vendor is a signed HIPAA subprocessor under your Business Associate Agreement. No need to negotiate additional compliance agreements or risk liability.
HIPAA-certified infrastructure
End-to-end encryption, secure data storage, regular audits
Audit logging enabled
Track calls, data writes, and user access for compliance reviews
BAA in place
AI vendor is HIPAA subprocessor; compliance liability clear
Role-based access control
Staff can only view data and recordings appropriate to their role
Yes. All call recordings are encrypted, stored in HIPAA-certified data centers, and access-controlled. Recordings are retained according to your practice's policy and then securely deleted.
Data is transmitted via encrypted SFTP or ModMed's OAuth 2.0 API with TLS 1.2 or higher. Appointment bookings and patient demographics are encrypted in flight and at rest.
Yes. The AI receptionist logs all access to call recordings, summaries, and ModMed sync confirmations by user, timestamp, and action. Export logs for your compliance audit.
The AI vendor is a HIPAA-compliant subprocessor and will sign or extend your BAA if needed. Most practices are already covered under the vendor's standard HIPAA addendum.
Recordings are retained in secure storage per your policy (e.g., 90 days, 6 months, 1 year). After retention expires, they are cryptographically shredded. Your staff can extend retention for specific calls if needed.
Platform
AI receptionist for ModMed
ModMed integration overview and implementation steps
Security
HIPAA and compliance
How AI receptionists meet HIPAA, PHI, and audit requirements
Next step
What it connects to
The systems the receptionist connects to.
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