Workflow
Identify migraine emergencies in real time, escalate to on-call provider, and route non-urgent calls to appropriate scheduling. No calls missed, no manual triage delays.
Migraine emergency calls are flagged and escalated immediately without waiting for staff to answer, review, and transfer.
Caller info, symptom severity, prior treatments, and medications are summarized and ready when the on-call provider receives the alert.
Non-urgent calls (routine scheduling, appointment confirmations) never reach on-call staff; urgent calls are pre-screened and prioritized.
Triage logic is consistent whether calls come in at 2 AM or 2 PM; no variation based on staff availability or fatigue.
Urgent calls escalated
Real-time routing to on-call with context
Acute calls pre-screened
Symptom severity and history summary provided
Routine calls self-handled
Scheduling and refills completed without staff
HIPAA-aware by design
Encrypted call logs and secure escalation protocol
Calls containing acute migraine indicators—sudden severe onset, 'worst headache ever', vomiting, visual changes, fever, or caller stating 'emergency'—are flagged and routed immediately. Your practice can customize the escalation criteria.
On-call receives a phone alert or in-app notification with caller name, phone number, and a structured summary of captured symptoms, medication history, and prior visit notes. They can accept or route to emergency services as needed.
You set the fallback: retry after a delay, send to a secondary on-call, or offer the caller emergency services guidance and a callback number.
No. Routine calls are screened before escalation. If a caller says 'I want to schedule a follow-up', the system books it. If they say 'I have a migraine right now', it escalates.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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