Workflow
Migraine crises can't wait in queue. AI triage instantly identifies red-flag symptoms and routes acute calls directly to on-call providers with full context—no hold, no delay.
No queue, no hold, no escalation ladder. AI triage identifies severity in seconds and transfers caller to provider with full context already captured.
Instead of listening to a voicemail or waiting for a handoff, on-call sees patient demographics, symptom timeline, current medications, and red flags before the call connects.
AI screening for worst headache of life, sudden onset, neurological changes, or fever ensures dangerous presentations trigger immediate provider contact, not a callback.
Reschedule requests and medication refills stay in the day queue or go to nurse line. On-call only gets genuinely acute calls, reducing false alarms and burnout.
Red-flag calls escalated immediately
Sudden severe onset, thunderclap symptoms, or neuro changes trigger instant on-call transfer
Provider context delivered instantly
On-call receives patient summary—name, symptoms, onset time, current meds—before call connects
No call queuing or hold time
Acute calls bypass appointment and routine queues and route straight to on-call
Sudden, severe headache (especially if sudden and worst of life); thunderclap onset; headache with weakness, numbness, vision changes, confusion, or slurred speech; headache with fever; or a migraine pattern completely different from the patient's usual. These are asked in sequence, and a 'yes' to any triggers instant transfer.
The AI sends a priority SMS alert to the on-call phone with caller name, main symptom, and severity summary. Simultaneously, the call is transferred. The on-call picks up already informed.
The call can be configured to ring through to a backup on-call, go to a clinical nurse line, or route to an urgent care/ER callback, depending on your setup. The goal is never to drop an acute migraine call to voicemail.
Patients can call for routine scheduling. The AI will ask the reason for the call and route appropriately. If they say 'I want to reschedule a routine visit,' they go to appointment booking, not on-call. If they say 'I have a severe headache right now,' they go straight to on-call.
Yes. The AI answers all calls and routes acute ones to whoever is on-call 24/7. Your practice controls the on-call schedule and escalation logic.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
