Workflow

How to triage migraine calls and escalate severe cases without staff overhead

Set up call routing rules that detect migraine emergency language, confirm appointment slots, and escalate to on-call physicians in seconds—not minutes.

Define triage triggers: severe onset, new presentation, failed home treatment, aura, hemiplegic features, or medication overuse signals
Route urgent calls directly to your on-call provider; route routine calls to appointment booking or callback queue
Capture caller's location, symptom severity, and medication history on the call so your provider has context before pick-up
Confirm appointment or provide on-call callback time before the call ends—no patient left without next steps
Return all call data as a structured intake summary for your team to review and file into the chart
Track call volume, escalation patterns, and appointment conversion in a single dashboard

How it pays back

Urgent cases reach providers in seconds

Severe migraine calls bypass voicemail and reach your on-call physician with full context. No delay, no callback queue.

Routine calls book themselves

Non-urgent callers get an appointment slot and calendar invite on the call. Your staff never manually books these.

Staff spends time on clinical care, not call screening

Your team reviews structured intake summaries, not playing phone tag. Fewer interruptions during patient care hours.

No more triage miscalls

Consistent, rule-based escalation logic. Severe cases are never missed or misrouted to a callback list.

Urgent calls routed to on-call in real time

Severity detected; provider notified with full call transcript and intake data

Routine calls booked automatically

Appointment confirmed and written to EMR without staff intervention

Structured intake summary returned

Symptoms, medications, triggers, and history formatted for chart filing

Escalation rules tuned to your clinic

Custom thresholds based on your migraine protocols and on-call availability

Frequently asked questions

What triggers an urgent escalation in a migraine call?

Common triggers include: thunderclap or sudden-onset severe pain, new presentation, visual loss or neurological symptoms, failed home treatment, medication overuse concern, patient requesting same-day urgent care, or any caller indicating they need immediate evaluation. Your team can customize these rules.

Can the AI know when my on-call provider is available?

Yes. The system integrates with your calendar and EMR to check on-call schedules, provider availability, and after-hours protocols. If no provider is available, the call is routed to voicemail or callback queue with a priority flag.

What if the caller is a patient already in my system?

The AI pulls their prior record—previous visits, current medications, known triggers, and allergies. That context is included in the escalation alert and intake summary so the provider has full history.

Do routine migraine calls still book appointments?

Yes. Non-urgent callers are asked if they want to book an appointment. If yes, the AI confirms available slots, books the appointment, and writes the new appointment record to your EMR. If they prefer a callback, the call is logged for your staff.

How do I see which calls came in and how they were routed?

All calls are logged in the MedReception dashboard with routing reason, patient data, escalation flags, and outcomes. You can filter by urgency, outcome, EMR record status, and time of day.

Does this work during business hours too?

Yes. The triage workflow operates 24/7. During business hours, urgent calls still go to your on-call or floor provider; routine calls book appointments or queue for callback. You control the routing rules.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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