Decision

Deploy AI triage logic to route routine medication refills and scheduling to staff—acute migraine episodes to on-call provider

Define your migraine clinic's triage rules in AI reception. Routine calls (refills, appointments, billing) are handled by staff. Acute episodes (uncontrolled pain, new neurological symptoms) escalate to on-call provider immediately.

Route routine refill and appointment requests directly to scheduling or clinical staff
Escalate acute episode calls (pain >8/10, first migraine of this type, neurological changes) to on-call provider
Use call duration and symptom complexity to route to appropriate resource
Reduce clinician interrupt rate by filtering non-urgent calls before they reach desk
Maintain escalation audit trail for compliance and quality review

How it pays back

Clinicians field only urgent calls

Routine requests ("Can I refill my sumatriptan?", "What time is my appointment?") are handled by AI or scheduling staff. On-call provider receives only acute episodes that require clinical judgment.

Faster response to true emergencies

Because non-urgent calls are filtered upstream, on-call provider's phone is available for acute cases. No queue, no delays. Acute episodes get escalated within seconds of initial call.

Clear triage criteria prevent confusion

Define your migraine clinic's escalation rules upfront (e.g., pain >8, neurological symptoms, medication not working, first migraine of this type). AI applies these consistently. Staff and on-call provider know exactly when to escalate or handle.

Audit trail protects your clinic

Every call is logged with triage decision, escalation reason, and outcome. This creates a compliance record and allows you to review triage quality and adjust rules if needed.

Routine calls routed to staff

Appointment, refill, and billing questions handled without clinician involvement

Acute episodes escalated immediately

On-call provider contacted in real time with structured intake summary

Triage rules customized to your clinic

Define escalation criteria based on your migraine protocols and staffing model

Complete audit trail maintained

Every call logged with triage decision and outcome for quality review

Frequently asked questions

What counts as an acute migraine episode that should be escalated?

Typical escalation criteria include: pain severity >8/10, duration >12 hours unresponsive to home treatment, first migraine of this type, associated neurological symptoms (vision loss, weakness, speech difficulty), fever, or signs of meningitis. Your clinic defines these rules based on your protocol.

What counts as a routine call that staff can handle?

Routine calls include: existing patient calling to confirm appointment, refill request for established migraine medication, billing question, request to speak with provider about test results, or rescheduling existing appointment. These are logged but do not require immediate clinician involvement.

How does the AI know the difference if the patient isn't clear?

The AI asks targeted questions: pain severity, duration, whether current medications have been used and their response, whether this is a new symptom pattern, and whether the patient has already seen a provider about migraines. Based on these answers, the call is routed to the appropriate resource.

Can triage rules be adjusted after launch?

Yes. After initial deployment, you can review call logs and triage decisions. If you find that certain call types are being misrouted, you can refine the rules. MedReception allows rule updates without system downtime.

What if the AI is unsure whether a call is acute or routine?

If the AI detects any indicator suggesting urgency (new symptom, severe pain, patient distress), it errs toward escalation. On-call provider can then quickly triage and route back to staff if appropriate. It's safer to escalate and de-escalate than to miss an acute episode.