Patient Intake
New patients call and answer intake questions from the AI in real time. Insurance, allergies, medications, and chief complaint are captured, structured, and returned to your staff as a summary—forms completed before they arrive.
By the time a new patient arrives, your clinical and billing teams already have their contact info, insurance questions, medical history summary, and reason for visit. Check-in is confirmation, not data collection.
The AI asks structured questions during the call; patients think about their answers. No more illegible handwriting or hurried desk intake that's incomplete or wrong.
Co-pay, plan type, subscriber name—the AI gathers surface info. Your billing team validates coverage offline and has the answer ready at check-in. No surprise billing conversations during check-in.
New patients walk in, confirm their info, and move to vitals. No 15-minute form completion at the desk; your team focuses on verification and escalation.
Structured, typed intake is HIPAA-logged, legible, and complete. No privacy breaches from exposed forms; no lost information from illegible handwriting.
Intake captured during the scheduling call
Insurance, allergies, medications, and chief complaint in real time
New patient data structured for staff review
Ready-to-file summaries, not raw transcripts or paper forms
Insurance eligibility surface questions captured
Your billing team validates coverage and co-pays offline
Accurate, legible medical history
Typed intake vs. handwritten forms—zero ambiguity
Standard questions: full name, DOB, phone, email, insurance carrier and plan type, subscriber name, allergies, current medications, reason for visit, and any urgent symptoms. We customize the flow based on your specialty and intake forms.
The AI captures insurance information (carrier, plan type, subscriber name, group number if provided). Your billing team then verifies coverage and co-pay offline. The AI surfaces the info; your team validates it.
The AI can transition to a follow-up text or email link to a patient portal form. Most patients prefer the live call—faster, no form fatigue—but we offer flexibility.
The AI captures data in a structured summary and returns it to your staff for review and filing into your EMR. Appointment details and patient demographics (name, DOB, phone) write directly to your EMR; clinical intake like allergies, medications, and medical history are returned as a structured summary for your team to review and file, so your workflow stays intact.
Yes, but check-in is now a 2-minute confirmation (verify address, phone, insurance, any new allergies) instead of a 15-minute form. Your staff focuses on high-value interactions.
Completely. All PHI is encrypted, call-recorded (with consent), and handled per HIPAA standards. Intake data is logged in your compliant system and transferred to your EMR securely.
Core Workflow
Patient intake
AI-captured intake, questionnaires, and new patient data structuring.
Patient Onboarding
New patient scheduling
Book and intake combined: new patients reach your calendar and provide info on the same call.
Next step
AI receptionist for Arizona practices
What changes for an Arizona practice: coverage, compliance and the local market.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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