Workflow
New patient calls are your growth source. An AI receptionist qualifies, books, and captures intake on every inbound call from Mesa-area callers — even during lunch and after-hours.
Referral calls from neighboring urgent cares, hospitals, and practitioners often go to voicemail. An AI receptionist captures the referring provider's name, patient details, and urgency in real time and books immediately into your EMR.
When a new patient reaches someone (human or AI) who schedules them in the same call, they are more likely to show up. Voicemail callbacks are a friction point; answering immediately bridges that gap.
The AI asks: 'Are you a new patient or established?' 'What's the reason for your visit?' This filters out wrong-number calls and directs urgent cases to your on-call provider or urgent-care pathway.
Phone number, date of birth, insurance carrier name, and chief complaint are recorded on the call. Staff review and file the structured summary — no manual re-entry from paper or voicemail.
Every new patient call answered
No missed referrals, no busy signals
Appointment booked to EMR in real time
Direct calendar sync; no scheduling backlog
Intake captured in one call
Structured summary ready for staff chart entry
Referral source tracked
Provider name and context recorded for attribution
The AI collects foundational data on the call: name, DOB, phone, reason for visit, insurance carrier name. For more detailed forms (medical history, medications, allergies), you can send a portal link after booking, or staff can collect that in-person at check-in.
The AI can escalate to a nurse or clinician if requested. Most callers book with the AI directly. For complex cases, escalation happens within seconds.
The AI asks 'Who referred you?' or 'How did you hear about us?' and captures the provider or source name. That detail is included in the new patient summary sent to your EMR for attribution.
Yes. The AI can offer a waitlist slot, callback with next available, or same-day urgent routing if clinically appropriate. You decide the workflow.
Workflow
New patient scheduling
How AI reception streamlines the new patient booking path from first call to appointment.
Workflow
Patient intake
Capture intake data during the call and return structured summary to your staff.
Regional
AI receptionist for Arizona practices
Coverage for Mesa, Phoenix, Scottsdale, and other Arizona metros.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
