Multi-Location Med Spa

Every missed call at every location becomes a booked appointment. One AI system, unified across your network.

Med spa chains and multi-location practices lose calls during lunch, evenings, weekends and after hours. MedReception AI answers every inbound call at every center, captures treatment goals and client details, and books appointments into each location's calendar. No voicemail dead ends. One system to manage, one team to support it.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 8, 2026

Every call answered at every location, day and night, no voicemail
Each center books into its own calendar; corporate sees network-wide reporting
Clients routed by location preference, service type or provider availability
Structured intake captures skin concerns, treatment goals and client history
One unified AI system across all centers; no separate contracts per location
Custom-built to your locations, services and workflows; free lifetime edits

How it pays back

No More Voicemail at Any Location

Voicemail is a missed appointment. MedReception answers every call instantly at every center. If a caller wants to book a specific location or provider, the AI routes them there. If they are unsure, the AI asks which location is closest and books them in. Calls that need a manager or urgent escalation go straight to staff. Voicemail never happens.

Each Center Stays Independent; Corporate Gets Visibility

Every location keeps its own booking calendar, its own morning briefing and its own provider schedule. The AI routes calls to the right center based on client preference or availability. Corporate sees network-wide reporting: call volume by location, booking rate, peak times and no-show patterns. You do not take calendars away from centers to get that visibility.

Intake Structured for Your Services and EMR

The AI asks about skin type, concerns, prior treatments and service preferences. Answers come back as a structured summary your staff can review and file. If your centers use different EMRs from our supported list, each location stays on its own system. Appointments and new client records sync automatically. Insurance information and consent forms are captured and returned to staff as part of the structured summary for review and filing.

One Team, One System, No Setup Chaos

You do not sign a new answering-service contract for every location. MedReception is one unified system. Add a location, and it joins the existing AI network. Launch takes about one week from signup; the AI connection and your phone numbers are ready in one to three days. Your onboarding team handles the whole setup. You get free lifetime edits as your services, locations or workflows change.

Every call answered

Day, night, lunch hour and weekend. No voicemail, no missed bookings.

Unified across locations

One AI system, one team, one reporting dashboard. Each center keeps its calendar and independence.

Structured intake captured

Treatment goals, skin concerns, prior history and preferences returned as structured summaries for staff review and filing.

HIPAA compliant, verified by Compliancy Group

Calls and client data handled inside a HIPAA-aware system. BAA included for US practices.

Frequently asked questions

Do we need a separate phone number for each location?

No. You can use one network number that routes calls by location, or give each center its own number. The AI handles both setups. Clients can specify which location they prefer, or the AI can ask. Either way, appointments go into the right center's calendar.

What if our locations use different EMRs?

Each location can stay on its own supported EMR. MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM and Amazing Charts. Appointments and new client records sync to each location's system automatically. Custom integration available: want MedReception integrated with another EHR? We build custom EHR integrations; book a demo and we will scope yours.

How does corporate reporting work across locations?

You get a network-wide dashboard showing call volume, booking rate, peak times and no-show patterns by location. Each center keeps its own calendar and morning briefing. Corporate does not take over calendars to see the data.

Can the AI route calls by provider or service type?

Yes. You tell the AI which providers work at which locations, which services each location offers, and how you want calls routed. A client asking for Botox at your downtown location goes there. A client open to any location goes to the one with the next available slot. You set the routing rules; the AI follows them.

How long does it take to launch across multiple locations?

Launch takes about one week from signup. The AI connection and your phone numbers are ready in one to three days. Registering your numbers for client texting takes about five business days. Your onboarding team handles the whole setup, including any custom routing rules or intake questions for your services.