Patient Experience
First-call conversions depend on capturing what clients want and what they've tried. An AI receptionist asks about treatment interest, skin concerns, and prior experience during the call, then returns that data as a structured summary for your team to review and file.
Staff see a summary of what the client called about, their skin goals, any prior treatments they've tried, and whether they are new to your med spa. No time is wasted on discovery — the consultation focuses on recommendations and pricing.
The AI captures whether a client is interested in preventative care, correction, or maintenance. Your team uses that context to recommend the right package or membership, improving close rates.
If a client mentions a product allergy, prior reaction, or skin concern, the AI logs it. Your staff see that flag in the client profile before applying any products or recommending treatments.
When clients know exactly what they're coming in for and what to expect, they show up. The AI confirms the appointment, reiterates the treatment, and sends a reminder before the appointment.
Treatment preferences captured on call
Consultants see client goals before the appointment
Allergy and sensitivity flags visible
Structured intake for staff safety and compliance
Client name, phone, email, and appointment details written to EMR
Demographics and booking synced; treatment interest and skin history returned as structured summary for staff review
Structured intake summary for review
Staff receive a pasteable summary for the client chart
Yes. The AI asks screening questions for common contraindications and sensitivities. For complex medical histories, the AI flags the call for staff to review before the appointment or routes the caller to a phone consultation with your provider.
The AI captures the concern and routes the call to your clinical staff. They can do a brief phone assessment and either book the appointment, recommend a different service, or schedule a consultation first.
The AI returns a structured, EMR-pasteable summary that includes the client name, contact info, treatment interest, skin concerns, prior experience, and any flags. Your staff review it in your practice management system or EMR before the client's appointment.
The AI can ask qualifying questions and flag calls for staff review if a client's goals or history don't match a standard offering. Final suitability determinations are made by your clinical team.
The AI can answer common questions (e.g., 'How long does Botox last?'). For detailed clinical questions, the AI offers a callback from your provider or books a paid consultation.
Core Capability
Patient intake
Structured intake capture during phone calls
Specialty Focus
AI receptionist for med spas
Purpose-built AI for aesthetic and wellness practices
Workflow
New patient scheduling
First-call booking and intake for new clients
Related
Streamline med spa intake: AI captures skin concerns and treatment goals on the call
Med spa consultations are faster when you already know a client's skin type, concerns, and what they've tried before.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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