Medical Aesthetics
Med spa consultations require clinical context—skin type, treatment history, allergies, medications, aesthetic goals. An AI receptionist collects this during the booking call and returns a structured summary so clinicians walk into each consultation fully prepared.
Your clinician doesn't spend the first 10 minutes asking 'Have you had Botox before?' or 'Are you allergic to lidocaine?' That work is done on the phone. The appointment is fully productive from minute one.
Contraindications—recent fillers, active acne, pregnancy, certain medications—are caught on the intake call. If a client isn't a candidate, you know before they arrive.
Your clinician knows the client's skin type, goals, budget, and previous experiences. You can move straight to customization and pricing instead of starting from zero.
When clients arrive fully prepared and contraindications are screened upfront, cancellations drop and consultations run on schedule.
New client profile created on call
Skin type, previous treatments, allergies, medications, aesthetic goals captured during booking
Safety flags highlighted
Contraindications and medical concerns flagged for clinician review before appointment
Structured intake summary delivered
All information formatted and returned for clinician review—ready to paste into notes
Consultation starts with treatment plan
No intake paperwork, no 'we'll call you if we need more information'—clinician has full context
The AI can offer two paths: answer brief questions now, or complete a secure online intake form before the appointment. The AI confirms either choice in writing via text or email.
You configure intake questions per service. Botox intake differs from laser hair removal intake. The AI branches the conversation based on the booked service.
The AI flags the concern and escalates to a clinician or manager for same-day review. If the client isn't a candidate, you reach out by phone to offer alternatives or reschedule.
The AI returns a structured summary to your team. Your staff reviews it and files it in your med spa software or EMR. Clinicians verify and document the information—allergies, medications, skin conditions, and treatment history are not auto-populated into the chart but provided as an EMR-pasteable summary for your team to file.
Yes. If a client realizes they forgot to mention a medication or a new skin condition, they can update via a text link or call back to revise before the appointment.
Process
Patient intake
Med spa intake is unique—captures skin type, treatment history, allergies, medications, and aesthetic goals rather than traditional medical history.
Next step
AI receptionist for med spas
How call handling differs for med spas and aesthetic practices.
Next step
AI receptionist for allergy and immunology practices
How call handling differs for allergy and immunology practices.
Related
Med Spa Cancellation Backfill: Instantly Fill Open Slots
A cancellation at 2 p.m. means an open slot your team doesn't know how to fill—or fills too late.
Related
Med spa AI receptionist with on-demand consultant escalation
Not every med spa caller is ready to book. Some want to consult with your aesthetician about treatment options.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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