Practice Ops
MedReception works alongside Kareo's practice management system: scheduling, EHR, billing, and patient communication, with AI-driven call handling as the front door.
Appointments, patient data, and call history all live in Kareo. No switching between systems or reconciling data.
Schedulers, billing, and clinical staff access the same patient record—including call notes, triage summaries, and appointment context.
Appointments and new patient records are pre-populated in Kareo with clean, verified demographic data. Call summaries are captured for your team's review and filing.
Call summaries and triage notes are available for your team to add to the chart. Providers see context before the visit.
Appointment and demographic data written once at call intake syncs to Kareo. Call summaries are structured and ready for your team's review.
As your Kareo instance grows across locations, providers, and specialties, AI handles call volume without adding front-desk headcount.
Single ecosystem integration
AI calls, Kareo scheduling, billing, and EHR—all connected
Appointment and demographic sync
Appointments and new patient records write to Kareo; call summaries returned for staff review
Full Kareo feature support
Works with Kareo schedules, patient records, billing, and on-call management
No separate phone platform
AI receptionist operates within your existing Kareo footprint
Structured call continuity
Call notes, triage summaries, and patient context available for your team to file in Kareo chart
Kareo admin governance
Your practice controls access and settings through Kareo user management
MedReception uses Kareo's APIs and webhooks to read and write data. You provide Kareo admin credentials during setup, and MedReception requests the specific permissions needed (calendar access, patient record creation, on-call schedule reads). All communication is encrypted and HIPAA-compliant.
No. MedReception integrates asynchronously, so appointment bookings and patient creates don't block your Kareo workflows. Data syncs happen in the background.
The AI receptionist continues to answer calls. If Kareo is temporarily unavailable, new appointments and patient records are held in MedReception's queue and sync to Kareo as soon as it's back online. Urgent calls are still routed based on the last known on-call schedule.
Yes. Your Kareo admin and the MedReception team define which fields sync, which are optional, and how errors or missing data are handled. For example, you can require demographics on certain call types but make insurance optional, and clinical information is captured and returned as a structured summary for your team to review.
No. Your staff use Kareo as they always do. The AI receptionist is transparent to them—it just pre-fills appointment and demographic data and routes calls. They interact with MedReception only if they need to adjust call routing rules or review call summaries.
MedReception can be configured for multi-location Kareo instances. Calls can be routed to the right location scheduler, appointments sync to the right calendar, and on-call routing respects location-specific provider schedules.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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