Kareo + AI
Never miss an after-hours call again. MedReception's AI receptionist answers calls when your office is closed, captures patient details and call reason, and returns a structured queue for your staff to process through Kareo in the morning.
Your AI receptionist answers every call after 5 PM, on weekends, and on holidays. Callers hear a real voice, not voicemail. You get a full record by morning.
Patients reporting chest pain, severe allergic reactions, or other emergencies are escalated to an on-call physician or emergency services in real time. Routine messages wait for morning review.
Your front desk opens their inbox to a prioritized list of after-hours calls, each with patient name, reason, and best callback time. No scrambling to decode voicemails.
Call summaries are formatted and structured so your staff can quickly review them, decide what to add to the patient's Kareo record, attach to an encounter note, or use to schedule a callback appointment.
Every after-hours call answered
Day or night, no calls go to voicemail
Call summary structured for staff review
Caller details formatted for quick reference and callback scheduling
HIPAA-secure message storage
All call recordings and transcripts encrypted and retained per your policy
The AI receptionist answers and greets them by name if they're in your system. It asks why they're calling, captures their callback number, and lets them know when they'll hear back. Urgent cases are escalated right away.
The AI receptionist is trained to recognize keywords—chest pain, bleeding, difficulty breathing, allergic reaction, severe injury. Those calls are flagged as urgent and can trigger an immediate page to your on-call provider or transfer to 911.
Yes. Your staff can configure automatic SMS or email confirmations so the patient knows their call was received and when to expect a callback.
Call summaries are structured in a format your staff can review and decide how to use—copy into a Kareo encounter note, create a callback appointment, or file as a summary. You control how the data flows into your chart.
Yes. You can configure the AI to handle established patients differently from new callers—for example, asking established patients fewer intake questions if they're already in your Kareo system.
Topic Hub
After-hours call handling
How AI reception manages phone coverage 24/7 without an answering service or on-call staff burnout.
EMR Integration
AI receptionist for Kareo
Complete Kareo integration workflow: scheduling, patient creation, and data sync.
Next step
Front desk workload
Where front-desk time actually goes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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