Operations
When your AI receptionist books an appointment in Kareo, the system automatically sends appointment reminders to the patient. Fewer no-shows mean more completed visits, better revenue, and less wasted chair time.
Patients who receive timely reminders are less likely to forget or miss appointments. More completed visits mean more billable chair time.
Automated reminders eliminate manual reminder calls. Your staff focuses on clinical work and patient care, not phone tag.
Kareo logs reminder delivery and no-show data, giving you visibility into which patient populations or appointment types have the highest no-show rate.
When a patient confirms via SMS or email, that confirmation updates Kareo, so your schedule is accurate and your staff can release confirmed slots.
Automated reminders sent
SMS and email 24h and 1h before appointment
Staff reminder calls eliminated
Automated dispatch removes manual reminder workload
No-show data visible
Kareo analytics track reminder delivery and attendance
Patient confirms in-app
SMS/email reminders include one-click confirmation links
Reminders are sent automatically 24 hours and 1 hour before the scheduled appointment. Your practice can customize the timing.
Appointment date, time, provider name, location, and a confirmation link. Patients can click to confirm or flag if they need to reschedule.
Both. The system uses the contact method the patient provided during booking. Most practices use SMS as the primary method for higher engagement.
Yes. Automated reminders are default, but staff can send custom reminders or override the schedule for specific appointments.
Practices that use automated reminders typically see lower no-show rates compared to manual reminder calls alone. The exact reduction depends on your patient population and reminder method.
Yes. All reminder messages are sent through secure, HIPAA-compliant channels with patient opt-in. No unencrypted SMS or email leaves your practice.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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