Operations
Migraine patients often miss preventive follow-ups and refill appointments. MedReception sends reminder calls, reschedule options, and reactivation outreach to keep patients engaged in their care plan.
Automated day-before reminders help reduce no-shows for preventive visits. Patients who attend their quarterly reviews or Botox refills stay engaged with their care plan.
No-show slots are freed up for next patients on the waitlist within hours of detection. Reactivation calls bring back lapsed preventive patients, reducing chair-time waste.
Your front desk no longer spends hours calling patients to remind them of appointments. MedReception handles it 24/7; staff are freed for chart prep and clinical support.
All reminders and reactivation attempts are logged. You can measure which patients respond, which slip through, and adjust outreach strategies accordingly.
Reminder calls sent automatically
Day before each appointment; patient can confirm, reschedule, or cancel without staff involvement
No-shows detected and actioned
Lapsed appointment flagged in EMR; AI calls patient to reschedule same week
Lapsed patients reactivated
Identify overdue preventive visits, Botox refills, or med reviews; proactive recall calls with tailored messaging
Engagement data logged
Every reminder and reactivation attempt tracked in EMR for outcomes analysis and compliance audit
By default, reminders go out 24 hours before the appointment. You can customize this window (e.g., 48 hours or 7 days). Some practices also enable opt-in SMS reminders for additional touchpoints.
MedReception detects the no-show in your EMR and, within a few hours, calls the patient to reschedule. The AI offers available slots for the same week. If the patient reschedules, great—if not, your staff is alerted for manual follow-up.
You define the recall rule (e.g., Botox patients due every 12 weeks, preventive med refills every 6 months). MedReception queries your EMR monthly, identifies patients overdue, and initiates reactivation calls with tailored messaging.
Yes. Patients can opt out during a reminder call or you can set preference flags in your EMR (e.g., "calls only before 5 PM," "no reminders, prefers email"). MedReception honors these preferences.
Yes. All reminder calls are made from your practice's number, use encrypted channels, and are logged in your EMR with consent records. Patient phone numbers and call details are encrypted and auditable.
Reference
Reduce Patient No Shows Medical Practice
Learn strategies for no-show prevention, including automated reminders, same-day rescheduling, and outcome tracking.
Reference
Patient Recall Reactivation Strategy
Understand how proactive recall campaigns re-engage lapsed preventive patients and improve clinical outcomes.
Workflow
After-hours call handling
Reminder and reactivation calls run 24/7—evenings and weekends—reaching patients when they're available.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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