Kareo + Workflow
AI receptionist confirms Kareo appointments 24 hours before the visit via phone or text. Patients who don't confirm are flagged for follow-up, reducing no-show waste and freeing up chair time.
No-show slots are identified 24 hours early. Staff can move waitlist patients into open spots or free up provider time for other priorities.
When asked to confirm, a patient often realizes they don't need the appointment or have already resolved the issue. Unnecessary visits are cancelled before they waste time and revenue.
Confirmations and cancellations are captured on the call. Your schedule reflects reality, not a best guess.
The AI handles routine confirmations. Staff focus on flagged high-risk no-shows or complex cases that need human touch.
Cancellations captured and flagged for staff review
Slots backfilled from waitlist or freed for other use
Non-responders flagged for staff follow-up
Staff can intervene before the chair sits empty
Confirmation activity tracked for staff visibility
Staff see which patients confirmed, which need outreach
By default, 24 hours before the appointment. You can customize this to 48 hours, 72 hours, or the day of the visit depending on your practice type (e.g., surgical practices may confirm 72 hours prior).
The AI greets the patient by name, confirms the appointment date, time, and provider, and asks if they plan to attend. The patient can confirm, reschedule (if slots are available), or cancel.
Yes. The AI checks available Kareo slots in real time and offers alternatives. The new appointment is booked in Kareo, and the original slot is freed.
They're flagged in Kareo as 'unconfirmed.' Your staff can see this list in the morning and call high-risk patients to confirm. If they still don't respond by appointment time, the slot may be backfilled or opened for a waitlist patient.
Yes. You might confirm routine follow-ups but not surgery. You configure which appointment types require AI confirmation and which are auto-confirmed or flagged for staff.
Yes. Confirmed appointments remain in Kareo. Cancelled or rescheduled ones are updated in real time. Your Kareo schedule always reflects current confirmations.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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