Call Handling
Every incoming call is answered live. Patients book appointments instantly into Kareo, urgent cases are routed to staff, and your team never plays phone tag or worries about lost callers.
Every call is answered. Patients who might have called a competitor instead get immediate service and book their appointment on the spot.
Your team handles exceptions and complex requests. Routine bookings, prescription refills, and status checks are resolved by the AI without tying up your staff.
Patients hear appointment details immediately, not in a callback the next day. Instant confirmation increases attendance and reduces cancellations.
Missed calls don't pile up. Each call is summarized, routed, or logged. Your team sees what needs action and in what order.
Every call answered
Live AI response during business hours; no voicemail dead ends or hold queues
Instant Kareo booking
Appointment confirmed and synced to your schedule within seconds of the call
Urgent cases routed immediately
Staff or on-call provider alerted to urgent calls with full patient context
First-call resolution
Most routine calls resolved on the first contact; callbacks eliminated
The AI answers the call, not your receptionists. It handles most routine requests (appointment booking, status checks, billing questions) without needing your staff to pick up. Complex issues are routed or logged for callback.
Yes. The AI looks up the phone number in Kareo and retrieves the patient's record, including appointment history, allergies, and medications. It personalizes the call based on that history.
The AI can transfer the call to an available staff member, or offer to take a message and have a staff member call back. The AI summarizes the reason for the call to make the handoff smooth.
Patients get instant confirmation of their appointment time, provider, and location. Kareo's reminder system then sends SMS or email confirmations. The combination of immediate confirmation and automated reminders reduces no-show rates.
You can set hours in the AI system. Outside those hours, calls go to after-hours mode (logged for review or routed to on-call). During lunch, the AI can answer calls and book appointments, keeping your schedule current.
Business Impact
The cost of missed calls
Understand how missed calls directly impact patient acquisition, revenue, and practice growth.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
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Kareo call handling
How the receptionist works alongside Kareo.
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After-hours and weekend callers confirm their appointment slot with your AI receptionist. The booking goes directly to Kareo.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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