Availability
Katie AI covers your phones before, after, and during office hours—nights, weekends, holidays—booking routine appointments into Kareo and escalating urgent cases to on-call staff.
Every caller—whether they reach you at 2 a.m. or 2 p.m.—gets a live conversation with Katie. Missed calls and lost revenue end.
No overtime, no rotating on-call receptionists, no burnout. Katie handles every after-hours call volume the same way your team would—with professionalism.
Appointments booked at midnight appear in your Kareo schedule. You start work Monday to a full, accurate calendar. No manual updates, no reconciliation.
When a caller needs urgent help, Katie looks up their Kareo record and briefs the on-call doctor before the call transfers. The provider is prepared, not blindsided.
If a caller wants to leave a message for clinical staff, Katie records it and delivers it as a structured summary. Your team reviews messages in a dashboard, not buried in voicemail.
Every call answered
Day, night, weekends, holidays—no voicemail, no lost callers
Appointments booked while you sleep
After-hours bookings appear in Kareo in real time
Urgent calls escalated automatically
Medical triage applied on every call and routed to your on-call team
Your team works office hours only
No evening or weekend phone duty; Katie covers it all
Yes. The appointment is written to Kareo instantly and appears in your schedule. When you arrive at the office, the booking is already there.
Katie can escalate to your on-call provider if the caller is sick or urgent. For administrative questions, Katie can offer to take a message and have your office call back first thing in the morning.
Yes. Katie can look up the caller's existing Kareo appointment, confirm identity, process the cancellation, and offer new time slots. Kareo is updated automatically.
Yes. Katie never takes time off. You can configure her to apply different routing rules on holidays (e.g., all calls escalate to on-call rather than being booked) if desired.
MedReception maintains redundant systems and a published backup number that your callers can use if needed. We also provide a detailed SLA and incident response plan.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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