Kareo Integration
Multi-location practices often lose calls because patients don't know which office to call. Our AI answers one number, routes to the correct location, and books into the right Kareo calendar—all in one call.
One main line; the AI routes them to dermatology, orthopedics, or physical therapy—and books into the right location's Kareo calendar.
No more coordination calls between offices. The AI sees all Kareo calendars and avoids double-booking even across multiple sites.
Calls to the main line don't have to be transferred and dropped. The AI handles routing and booking.
If one location is fully booked, the AI can offer an appointment at another site without a patient having to call back.
Derm intake looks different from PT intake. Each location's questions, prompts, and provider preferences are configured in the system.
One main line, all locations
Unified inbound routing with location-specific Kareo calendar access
Cross-location scheduling
AI checks all Kareo calendars and offers the best slot across the network
Location-specific intake
Each site has its own questions, provider list, and appointment types
Intelligent triage and escalation
Urgent cases routed to on-call at the right location; specialty-specific calls to the right office
You can configure it by specialty, geography, provider preference, or let the patient choose. The AI offers options and books into the selected location's Kareo calendar.
The AI offers the next available slot across all sites or adds the patient to a waitlist. When a cancellation happens, the system can backfill automatically.
Yes. You set the on-call roster per location, and the AI routes urgent after-hours calls to the right provider at the right office.
Yes. If a caller needs to speak to a real person, the AI transfers them to the right location's staff without dropping the call.
That depends on your Kareo setup. Our AI respects your security and access rules. Appointment bookings and patient demographics (name, DOB, phone) are written to each location's Kareo system according to your configuration. Intake data captured on the call is returned as a structured summary for your staff to review and file.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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