Group Practice
Large Mesa practices and medical groups deploy a single AI receptionist across multiple locations. Calls are intelligently routed to the correct site, all appointments sync to the central EMR, and staffing is consolidated.
When a Mesa patient calls a multi-location group, they can tell the AI which location they prefer (East Mesa, Downtown, West Valley). Or the system recognizes their phone number and routes to the location they've visited before. No awkward transfers, no confusion. One phone number for the whole practice.
The AI receptionist sees real-time availability across all locations and all providers. A patient calling for an appointment is offered the soonest opening, whether it's at the main clinic or a satellite location. This maximizes chair utilization and reduces gaps in the schedule.
After-hours and urgent calls are routed to the on-call provider on rotation, regardless of which location the caller prefers. Your rotation schedule is built into the AI. No missed escalations, no confusion about who's covering which location.
Instead of one receptionist at each location, larger practices can staff 1-2 receptionists at a central hub to handle callbacks, patient support, and administrative work. AI handles the inbound call volume. Staff deployment is flexible — shift people to where patient volume is highest.
Multi-location routing
Single AI receptionist answers calls for all practice locations and routes to the correct site
Unified EMR scheduling
Appointments for all locations sync to a central EMR calendar — no double-booking, no conflicts
Intelligent provider routing
Urgent calls at any location route to the on-call provider based on your defined rotation
Consolidated staffing
No answering service at each location — one system, all locations, shared front desk resources
The AI can ask 'Which location is most convenient for you?' and route accordingly. If the caller is in your patient database, the system recognizes their phone number and offers their usual location first. Or you can set up location-specific phone numbers that auto-route (e.g., 480-555-0001 for East Mesa, 480-555-0002 for Downtown).
The AI offers the soonest available appointment across all locations. Most patients are willing to travel a short distance for an appointment sooner. If availability is similar, the AI can ask which location is most convenient and book accordingly.
Ideally yes. If all locations share a central EMR instance (e.g., all on athenahealth, eClinicalWorks, Epic, Elation, or another supported system), scheduling and patient data sync seamlessly. If locations use different EMRs, contact our team to discuss integration options.
After-hours calls are routed to the on-call provider based on your rotation schedule. The AI knows which provider is on call which night, and the call is routed accordingly — whether the patient prefers Location A or B. The on-call provider receives the caller's context (location, chief complaint, history) before picking up.
Yes. The AI receptionist provides analytics: inbound calls by location, appointment bookings, no-shows, and cancellations. You can see which locations have high demand, which providers are busiest, and where scheduling needs adjustment.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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