Multi-Site

AI receptionist for 2+ location medical groups in Mesa — single phone number, intelligent call routing, consistent patient experience across sites

Multi-location practices in Mesa can route all calls through one AI receptionist that knows which office each patient should visit. Books appointments at the right location, captures intake once, and returns structured summaries for your centralized EMR.

Single phone number for all locations — callers don't navigate multiple offices
AI knows which location each patient should call — primary care vs. specialty, proximity, insurance — and routes accordingly
Appointment booking respects location inventory — no double-booking across sites
New patient demographics (name, DOB, phone) captured once and written to your centralized EMR; clinical intake returned as structured summary for staff review
Staff at each location sees their scheduled calls; urgent escalations go to on-call provider at correct site
Works alongside Epic, AdvancedMD, Nextech, Veradigm, and other enterprise EMR platforms

How it pays back

Callers reach the right office on the first call

Instead of 'press 1 for downtown, press 2 for north', the AI knows the patient's history, asks one question, and routes them to the right provider or location. No transfers, no callbacks.

Unified patient experience across all sites

Whether a patient calls the main office or a satellite location, they get the same professional service, the same intake process, and the same appointment confirmation. Brand consistency drives referrals.

Inventory and scheduling coordination across locations

The AI sees all provider availability across all sites in real time. It books patients at the location with the soonest opening or the closest match to their preference—no manually balancing loads between offices.

One integration handles all locations

You don't set up separate AI receptionists per site. One system, one AI, routes all calls. Maintenance, updates, and compliance monitoring happen once, not six times.

Unified call routing

One number, smart distribution across all Mesa locations

Centralized intake

Patient demographics captured once, written to enterprise EMR

Cross-site scheduling

Real-time visibility of provider availability across all offices

Enterprise EMR integrations

Epic, AdvancedMD, Nextech, Veradigm, and other multi-site systems

Frequently asked questions

How does the AI know which location a patient should call?

The AI accesses your EMR and sees the patient's primary provider and location history. If it's a new caller, it asks one qualifying question — 'Is this for a new patient visit or a follow-up with Dr. Smith?' — and routes accordingly. Routine redirects are handled in seconds.

What if inventory is different across locations?

The AI sees real-time availability at all sites and books patients at the most appropriate location based on provider specialty, distance, and open slots. If downtown is full, it offers north location or next available. Staff manage which slots are open; AI respects those rules.

Can each location have its own after-hours coverage?

Yes. You can configure the AI to answer all calls 24/7 or to route after-hours calls to an on-call provider at the location closest to the caller. This is useful for urgent cases where geography matters.

How does urgent escalation work across multiple locations?

The AI recognizes urgent keywords and routes the call immediately to the on-call provider at the appropriate location. If downtown is on-call tonight, downtown gets the call. If north, north gets the call. Staff assign on-call schedules; AI respects them.

Do I need a separate integration for each location?

No. One MedReception instance handles all your locations, pulls from your centralized EMR, and routes calls. You don't duplicate setup or maintenance. Updates and compliance apply to all sites at once.