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Multi-location practices don't need separate AI instances for each office. One AI receptionist handles call routing, location selection, and appointment booking across all Kareo calendars simultaneously.
Patients don't care about your office structure. One phone number, one AI, location details handled automatically based on their needs or location preference.
One AI manages all locations. New locations use the same AI with new location-specific Kareo calendar settings. Faster expansion, simpler management.
Practice hours vary by location? Different specialty focus at each office? The AI handles it. Calls route correctly, and bookings go to the right Kareo calendar.
See all call volume, booking rates, and triage patterns across locations in one dashboard. Identify which locations need staffing adjustments or hours changes.
Add a new practice location by connecting its Kareo calendar. No new AI instance, no training, no separate phone number. Existing call routing adapts automatically.
Multiple Kareo calendars managed in parallel
Each location's schedule remains independent; bookings route to the correct Kareo instance
Location-specific routing and protocols
Hours, specialty focus, and on-call protocols customized per location
Unified call handling and reporting
Single AI voice and personality across all locations; centralized analytics
You define routing rules during setup. The AI can ask the caller which location they prefer, detect caller location from phone number, or route based on appointment type or provider availability. Each rule maps to the correct Kareo instance.
Yes. Each location has its own hours, after-hours routing, and on-call protocols defined in the AI's configuration. The AI switches modes based on the location the caller reaches.
The AI can handle both. Shared providers appear across multiple Kareo location instances; the AI books into the shared schedule and notes which location the caller is calling from.
MedReception provides a unified dashboard showing call volume, booking success, and triage patterns by location. You can drill down to individual office performance or see system-wide trends.
No. You can use the same phone number (routed intelligently) or different numbers per location. The AI configuration controls which calls go where.
Yes. Connect the new location's Kareo calendar, define its hours and routing rules, and the AI adapts automatically. No reconfiguration of existing locations needed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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