Allergy Practices
Allergy practices managing multiple locations field refill calls throughout the day. MedReception AI answers every call, captures the patient's location, medication history, and refill request, then routes to the appropriate provider's Kareo queue. Refill requests are returned as structured summaries for staff review; new appointments are logged in each location's schedule.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Patients reach the AI instantly and describe their refill need in one call. The structured summary lands in the correct location's queue with medication name, dosage, and refill count. Your staff reviews and processes, no repeat calls, no lost requests.
AI asks which location the patient prefers or uses, then routes the refill request to that site's Kareo schedule and the assigned provider. If a patient is new or unclear, AI can route by zip code or insurance network. Each location sees only its own refills and appointments.
Refill requests are captured as structured summaries and returned to your staff for review and chart entry. New patient appointments are booked directly into Kareo. Your team handles refill authorization and clinical decisions, no prescription decisions by the AI.
If a caller reports severe symptoms or anaphylaxis history, AI escalates per the rules you set. On-call providers at any location can be notified, and urgent appointments are logged in Kareo for immediate action.
Every call answered
No voicemail dead ends for refill requests, day or night
Routed by location and provider
Multi-location calls land in the right Kareo queue
Structured intake captured
Allergy history, medications, and refill details ready for staff
Urgent symptoms escalated
Severe reactions or red flags route to on-call provider instantly
AI asks the patient which location they use or prefer. If the patient is established, AI can look up their location in Kareo. For new callers, AI can route by zip code or insurance network. You control the routing rules.
Refill requests are captured as a structured summary and returned to your staff. Your team reviews the medication, dosage, and refill count, then enters the refill order into Kareo or sends it to the pharmacy. This keeps clinical decisions with your clinicians.
AI escalates per the rules you set. If the caller describes anaphylaxis history, severe swelling, or difficulty breathing, AI can immediately notify the on-call provider at that location and log an urgent appointment in Kareo.
Yes. MedReception AI answers 24/7. After-hours refill requests are captured and queued for your staff to review the next business day. Urgent symptoms are escalated to on-call providers immediately, regardless of the time.
Yes. MedReception is integrated with Kareo (Tebra). Appointments are booked directly into each location's Kareo calendar, and patient demographics sync. Refill requests and medical history are returned as structured summaries for your staff to file. Custom integration available: want MedReception integrated with a different EHR? We build custom EHR integrations; book a demo and we will scope yours.
EMR Integration
AI receptionist for Kareo
How the receptionist works alongside Kareo.
Next step
Taking load off the front desk
Where front-desk time actually goes.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
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