Kareo + Scale
AI receptionist handles inbound calls for all your Kareo locations from a single system. Callers are routed based on availability, insurance network, or location preference—and appointments are booked into each location's Kareo schedule.
Patients don't navigate multiple phone numbers or locations. They call once and are routed appropriately. Multi-location practices appear cohesive and easy to reach.
The AI can optimize routing based on availability and wait times at each location. Popular clinics don't get overwhelmed while others sit empty.
The AI routes calls to the right location before an appointment is even offered. No more calling a patient back to say 'wrong location.' Kareo bookings ensure the appointment goes to the intended calendar.
You see all calls and bookings across locations in one dashboard. Each location still manages its own Kareo instance and patient records independently.
Single AI receptionist for all locations
All calls answered by the same intelligent system
Calls routed by availability, insurance, or preference
Optimal matching between caller need and location capacity
Appointments booked to the correct Kareo location calendar
Each location sees its own schedule; no cross-location confusion
Centralized reporting with location-level drill-down
See total call volume and performance by site
You configure the AI to ask the caller for their preferred location or to infer it from zip code, insurance network, or prior visit history. The AI then books into that location's Kareo calendar.
Yes. Each location's Kareo schedule can have different hours (e.g., location A closes at 5pm, location B at 7pm). The AI respects each location's calendar and only offers available slots.
The AI can route them to the location with the shortest wait or first available slot. This balances patient demand across your network.
No. Each location sees only calls routed to them and appointments in their own Kareo calendar. The central dashboard shows all activity; individual locations see filtered views.
The AI captures insurance information on the call and returns it as a structured summary for your staff to review. Your staff can verify coverage in the relevant location's Kareo instance before the patient arrives.
Yes. You configure whether urgent calls always go to a central on-call physician or to the location where the patient is scheduled. The AI respects your on-call routing rules.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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