Kareo + Intake

One AI, multiple Kareo locations: unified intake and appointment routing

A single AI receptionist serves all your Kareo locations, captures intake once, and routes each caller to the correct location with full chart context—eliminating intake redundancy and missed location transfers.

How it pays back

No Intake Repetition Across Locations

If a patient calls your main clinic and needs a referral to your surgery center or satellite office, they don't re-answer intake questions. The data is captured once and made available; staff confirm and route.

Unified Patient View

All Kareo locations see the same patient intake summary. A patient's prior surgeries, allergies, or current medications are visible at any location—no silos, no redundant questions.

Faster Location Transfers

Instead of 'one moment while I transfer you,' the AI confirms the correct location, offers available times, and books in one flow. Transfers don't drop; they're confirmed before hand-off.

Appointment Capture at Scale

Multiple locations, one AI, one intake, one booking flow. Your Kareo instances stay in sync; your front desk team never guesses which location owns which call.

Intake captured once

Structured patient data—name, DOB, reason for visit, allergies—available to all Kareo locations

Appointments routed and synced

Each booking goes to the correct location's Kareo schedule automatically

Patient records created per location

New patient demographics written to the appropriate location instance in Kareo

No transfer drops or re-asks

Caller confirmed to correct location with appointment before human handoff

Frequently asked questions

How does the AI know which Kareo location to use?

The AI asks the caller about location preference, specialty need, or urgency, then checks Kareo availability at each location and books into the most appropriate instance—or asks the caller to choose.

If a patient is already in Kareo at one location, can the AI pull their record for another location?

Yes, if your Kareo locations are networked or use a shared master patient index. The AI can retrieve existing patient info and avoid re-entry. If locations are separate instances, intake is captured once and associated with the new location.

What if a patient needs to be transferred to a different location after they call?

The AI can re-route in real time, confirm availability at the new location, update the appointment, and notify the patient—all before staff involvement.

Can each location customize their AI intake questions?

Yes. You can configure location-specific questionnaires (e.g., surgery center asks about pre-op requirements; satellite clinic asks about established patient status) while maintaining a unified intake backbone.

How are multi-location call volumes handled?

The single AI distributes calls across your locations based on availability, caller preference, and urgency. Your dashboard shows call volume per location, and each location receives their routed calls with full context.

Related reading

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