Multi-Location

Single AI receptionist managing calls across multiple 8x8 sites and locations

Deploy one AI receptionist across 2+ clinic locations on the same 8x8 account. Route calls to the right site, book appointments in location-specific calendars, and keep patient records unified.

Caller directed to correct location before routing to extension
Separate appointment calendars and staff rosters per site maintained in one AI instance
Multi-site patient deduplication—single patient record across locations
Each location's holiday schedule and hours configured independently
Consolidated call logs and performance across all sites
Scaled staffing: one AI handles the call volume of multiple receptionists across sites

How it pays back

Unified Reception Across Locations

Callers reach the right clinic without confusion. AI recognizes location context and routes to the correct calendar and staff.

One Patient Record, All Locations

Patient demographics and appointment bookings are written to your EMR once, even if they call different sites. Reduces duplicate records and chart searches.

Consistent Patient Experience

Every location answers calls the same way, with the same intake flow. Builds brand consistency and patient trust.

Centralized Scheduling

Multi-site practices can book a patient at any location from the initial call. No follow-up transfer or callback needed.

Multi-location routing

Route based on clinic location, specialty, or availability across sites

One AI instance

Manage 2, 3, 5+ locations without deploying separate receptionists

Unified patient data

Appointment bookings and patient demographics written to your EMR across all practice locations

Location-specific workflows

Each site's hours, holidays, and specialties configured independently

Frequently asked questions

How does the AI know which location a caller is trying to reach?

The AI asks which location or service the caller needs during the greeting. Alternatively, if you publish location-specific phone numbers, each routes to the correct site automatically.

Can patients be booked at any location from one call?

Yes. If the caller is available at another location, the AI can book there instead. The appointment is written to the correct location's calendar and the patient's EMR record.

Do we need separate 8x8 accounts for each location?

No. All sites can operate on one 8x8 account with separate extensions and call queues. The AI manages routing between them transparently.

What if a patient is in multiple locations' systems?

The AI flags potential duplicates for staff review. EMR-level deduplication is handled by your practice management and chart team, not the AI.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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