Compliance
Every call is encrypted, recorded securely, and integrated with Kareo by MedReception, which is HIPAA compliant (verified by Compliancy Group). Call summaries and audit logs are traceable for compliance reviews and state board audits.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Every appointment or demographic write to Kareo is timestamped and logged. You can trace who booked the appointment, when, and from which call.
Patient data is transmitted only between MedReception and Kareo via encrypted API. No voicemail systems, answering services, or cloud storage expose HIPAA data.
Recordings are encrypted, stored in HIPAA compliant data centers, and accessible only to authorized staff. You control retention and deletion.
Audit logs, call summaries, and appointment confirmations are organized and exportable for compliance reviews or complaints.
End-to-end TLS security
All calls encrypted for voice and data
API integration inside MedReception, HIPAA compliant and verified by Compliancy Group
Direct Kareo integration with BAA and audit trail
Structured audit logging
Every chart write timestamped and traceable
MedReception holds a BAA as a HIPAA Business Associate. We integrate with Kareo via a HIPAA-compliant API that meets all requirements for PHI transmission and storage.
Voice (call audio), caller ID, patient information spoken during the call, and all data transmitted to Kareo are encrypted. No plain-text data is stored or transmitted outside the secure channels.
By default, 90 days. You can adjust retention based on your compliance policy. After the retention period, recordings are permanently deleted from our secure servers.
Yes, with permission controls. You set which staff can listen to calls — for example, only managers and clinical leads. All access is logged.
You have full access to call summaries, appointment records, audit logs, and compliance reports. Export or provide to investigators as needed. We can also produce a compliance certification letter.
Policy
HIPAA and compliance
Full details on MedReception's HIPAA safeguards, BAA, and data security.
Next step
What it connects to
The systems the receptionist connects to.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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