Compliance

Secure call recording, intake capture, and data handling for migraine clinics

Migraine clinics collect sensitive health data during patient calls. MedReception handles call recording, data storage, and intake capture with HIPAA compliance built in—encrypted storage, audit trails, and secure handoff of patient information to staff.

All calls encrypted end-to-end; recordings stored on HIPAA-compliant servers
Automatic audit trails log who accessed call recordings and patient data
Patient consent for recording handled during AI greeting and documented
Insurance information and ID data captured separately from clinical notes, not stored in call recording
Staff access controls ensure only authorized personnel hear calls or view summaries
Structured intake summaries returned to staff as EMR-pasteable summaries for review and filing

How it pays back

Recording and storage is HIPAA-compliant by default

You don't need to build or maintain separate systems for compliant call handling. MedReception is designed for healthcare and meets HIPAA requirements for encryption, access control, and audit trails.

Sensitive data separated by design

Insurance information and ID documents are captured outside the call recording and handled separately. Clinical data from the call is structured and encrypted. You control what enters the chart.

Audit trail for compliance reviews and investigations

Every call, access, and data transfer is logged. If a patient asks who accessed their call or if an audit is required, you have a complete record of what happened and when.

Staff access is role-based and logged

Only authorized personnel (clinicians, nurses, specific front-desk staff) can access call recordings or intake summaries. Unauthorized access attempts are flagged and logged.

Encrypted end-to-end

All calls recorded and stored on HIPAA-compliant servers

Audit trails on every access

Log shows who accessed patient data, when, and for how long

Role-based staff access

Only authorized personnel can listen to calls or view intake summaries

Patient consent documented

Recording disclosure and consent captured during call greeting

Frequently asked questions

Is it legal to record patient calls without explicit consent?

It depends on your state's consent laws. MedReception handles consent disclosure during the AI greeting: 'This call may be recorded for quality and compliance purposes.' The AI documents consent and stores the recording only if the patient confirms. Check with your legal team on your specific state requirements.

How long are call recordings kept?

You set the retention policy during setup. Common practice is 30-90 days for routine calls, longer for calls that result in clinical decisions or disputes. MedReception supports your retention schedule and can auto-delete recordings after the specified period.

Who can listen to call recordings?

You control role-based access. Typically, clinicians and authorized nursing staff can access recordings; front-desk staff cannot. Access is logged so you can audit who listened and when.

What happens to insurance information if it's mentioned on the call?

Insurance info is captured during the call but stored separately from the clinical recording and intake summary. It's handed to staff as a separate data element for verification and entry into your billing system—not part of the permanent call recording.

Does MedReception sell or share patient call data?

No. MedReception is a service provider under HIPAA's Business Associate Agreement (BAA). Patient data is never sold, shared with third parties, or used for any purpose other than providing the reception service to your clinic.

What if a patient asks to delete their call recording?

You can delete recordings on request, subject to your legal and compliance obligations (e.g., if the call involved a clinical incident, it may need to be retained for your records). MedReception supports deletion requests; your compliance officer confirms whether retention is required.