Kareo Integration

AI calls inactive patients from your Kareo database to reschedule preventive care and procedures

Run automated recall campaigns from your Kareo patient list. The AI identifies overdue patients, calls them with personalized messaging, and books them directly into your Kareo calendar.

How it pays back

Preventive care revenue is recovered

Overdue recall patients are called proactively. Many reschedule immediately when reached by the AI. No revenue is lost to forgotten appointments or patient inertia.

Kareo recall list stays current

As patients are reached and rebooked, Kareo's recall status is updated. Your team always sees which patients have been contacted and which still need outreach.

Staff time freed from manual recall calls

Your scheduling staff no longer spend hours calling overdue patients. The AI handles call attempts and booking; staff focuses on complex cases or new patient onboarding.

Personalized messaging at scale

Each patient hears a message that references their provider by name, their specific overdue service (e.g., 'your annual exam'), and available appointment times they can accept.

Recall campaigns automated

Query Kareo for overdue patients; AI contacts them with zero staff involvement

Appointment booked and synced

Confirmed recall appointments written to Kareo calendar with patient demographics

Recall status updated

Patients marked as reached, booked, or unreachable in Kareo

Personalized for each patient

AI references provider name, overdue service, and available time slots

Frequently asked questions

How does the AI know which patients need recall?

You or your staff define the recall criteria in Kareo (e.g., patients with no visit in the last 12 months, patients due for preventive screening). The AI queries Kareo and generates a list of patients to contact.

Can I customize the message the AI leaves?

Yes. You provide a template message that includes your practice name, provider names, and the specific service being recalled. The AI personalizes it for each patient and adds available appointment times.

What if a patient books a recall appointment?

The appointment is written to Kareo immediately with the patient name, date of birth, time, and a note that it was a recall booking. Kareo's recall status for that patient is updated.

What happens if a patient doesn't answer?

The AI can leave a voicemail with your practice name and a callback number, or it can flag the patient for staff follow-up. Kareo tracks the attempt, so you know which patients were reached and which still need outreach.

Does this work for multiple appointment types?

Yes. You can run separate recall campaigns for annual exams, preventive screenings, follow-ups, procedures, or any service tracked in Kareo. The AI personalizes each message.

Related reading

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