Patient Reactivation
Katie AI calls inactive patients on your recall list, books follow-up appointments, and syncs bookings to your EMR. No manual dialing, no voicemail tag-ups.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Recall list calls happen 24/7 without tying up front desk staff. Katie dials in parallel and books appointments directly into your schedule.
Appointments and updated patient demographics (name, DOB, phone) book directly to your EMR. Staff spot-check results; no re-entry needed.
When a patient has a bad number or moved, Katie updates their phone and address on the call. Your EMR reflects the change immediately.
Call logs, booking rates, and patient feedback are recorded and searchable. You know who was reached, who declined, and who booked.
Every recall call answered
Katie answers; staff review no-shows and objections after hours
Bookings sync to EMR
Appointment slots, patient name, DOB, and phone book directly to your chart
No voicemail dead ends
Katie leaves a callback request and tries again; you track outcomes by patient
HIPAA-aware by design
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA
Katie notes the patient's reason (too busy, switching providers, etc.) and logs it. Staff can follow up manually or flag the chart. No appointment is booked without patient consent.
Katie tries the number, detects the error, and escalates to staff if she cannot reach the patient. If a new number is available in your EMR, Katie can try that. Staff can update contact info and retry.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM, Amazing Charts, Azalea Health, Eye Cloud Pro, and HealthQuest. Katie writes bookings directly to these systems. For other EMRs, Katie sends a structured booking request that staff enter in seconds.
Katie can dial your entire recall list in parallel. A 50-patient list takes hours to days depending on answer rates and availability. You pick the dial schedule: nights, weekends, or during business hours.
Yes. Upload a CSV with patient phone numbers, preferred appointment type, and any notes. Katie dials the group and books into the correct time slot type.
Related workflow
Automated patient scheduling
Recall calls feed into your appointment schedule; Katie books end-to-end.
Next step
Replacing voicemail with an AI receptionist
Why a call that reaches voicemail is usually lost, and what answers it instead.
Supported platforms
EMR and EHR integrations
Katie syncs recall bookings to named EMR systems including athenahealth and Tebra.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
