Workflow

Proactive recall calls for diabetic foot checks and post-operative follow-ups

AI system initiates outbound calls to inactive or overdue foot and ankle patients to schedule preventive checks, post-op follow-ups, and diabetic foot assessments.

Generate outbound recall list for patients due for annual diabetic foot screening
Call post-operative patients at scheduled follow-up intervals (2 weeks, 6 weeks, 12 weeks)
Remind patients with chronic conditions like arthritis or plantar fasciitis about maintenance visits
Book recall appointments directly into your scheduler without staff manual calling
Capture any new symptoms or concerns during the recall conversation
Route callbacks to clinician if patient reports new pain or complications

How it pays back

Preventive diabetic foot care improves compliance

Patients at high risk for ulcers and amputation get called automatically for annual screening. No patient falls through the cracks between annual appointments.

Post-operative follow-up happens on schedule

Your AI calls patients at the right intervals after surgery or injection. Compliance with post-op protocols improves, and complications are caught early.

Revenue recovery from inactive patients

Inactive or lapsed patients with chronic foot and ankle conditions are reactivated through outbound recall. New appointments are booked directly into your schedule.

Clinic scheduling never missed

Recall appointments are booked into your EMR and scheduler, eliminating manual data entry and callback loops.

Outbound recall automation

Diabetic screening, post-operative, and maintenance visits scheduled proactively

Appointment booking to EMR

Recall booking and patient details (name, DOB, phone, appointment time) written to your scheduler

Symptom screening on call

New pain, swelling, or complications captured and flagged for clinician review

Compliance tracking

Missed recalls identified for follow-up outreach

Frequently asked questions

How does the AI know which patients are due for recall?

You define recall rules in your EMR or scheduler (e.g., diabetic patients annually, post-op at 2-week and 6-week intervals). Your system exports the due list, and the AI calls those patients to book appointments.

What if a recalled patient has a new symptom?

The AI captures the new concern (e.g., 'heel pain started last month') and either books a sooner appointment or escalates to your clinician for urgent evaluation, depending on your protocol.

Does the recall appointment automatically go into my EMR?

Yes. Once the patient confirms availability, the appointment (date, time, recall reason) is written to your EMR or scheduler. Any symptoms discussed are captured in a structured summary for your team to review and file.

Can recall calls be left as voicemails if the patient doesn't answer?

Yes. You configure the retry strategy. The AI can leave a message, retry at a different time, or mark the patient for manual staff follow-up.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing