Workflow
Interventional pain staff spend time per procedure gathering intake that could be done on the phone. Our AI receptionist collects pain history, medication, allergies, and prior treatments during the booking call and returns a structured summary for chart review.
When the patient arrives, your interventional team is not gathering history—they're reviewing context already in the chart and moving to clinical assessment. Pre-procedure intake handled on the call reduces rework and lets your clinical staff focus on clinical assessment.
The AI receptionist captures all current medications during the booking call. Your staff reviews the list, checks for interactions with your planned procedure or sedation, and flags any concerns. Conflicts are resolved before the patient enters the procedure suite—no last-minute delays or rescheduling.
If a patient has had prior injections at the same site or prior ablation in the region, your interventional team needs to know. The AI receptionist asks about prior procedures and treatments, captures responses, and structures them for easy review. Your clinician has a clear picture of prior work before starting.
Pre-authorization requirements and insurance coverage are captured during the call. Your staff verifies coverage, files prior auth if needed, and resolves issues before the procedure date. Patients aren't surprised by out-of-pocket costs, and your revenue cycle isn't delayed by chart notes.
Intake completed before arrival
Pain history, medication, and allergies logged on the booking call
Structured summaries ready for chart
Staff review and file intake into EHR
Prior treatment documented
Prior injections, ablations, and surgeries captured to inform planning
Insurance pre-verified
Prior auth needs and coverage confirmed before the procedure date
The AI asks about pain location, onset (acute vs. chronic), severity on a 0–10 scale, what makes it better or worse, prior treatments (physical therapy, injections, medications), and how long pain has persisted. You customize the exact questions during setup to match your intake form.
The AI asks the patient to list all current medications, including over-the-counter pain relievers, muscle relaxants, and any other drugs they're taking. If the patient doesn't remember, it asks for a pharmacy name so your staff can verify the list before the procedure. All medications are logged in the structured summary.
The intake is returned as a structured summary that your staff reviews, edits if needed, and files into your EHR. This ensures your team reviews all answers for accuracy and flags any red flags before filing. Your staff maintains control of what goes into the medical record.
The structured summary includes a section on prior procedures and treatments at the target site. Your interventional team reviews this before the procedure to assess whether repeat injection is appropriate, whether the site has prior scarring, or whether an alternative approach is needed. It's available in the chart during planning.
The AI captures insurance information during the call and logs it in the intake summary. Your staff then uses your standard insurance verification process to check coverage and file prior auth. Insurance details are captured for your team to verify and act on using your existing tools.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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