Workflow
Your clinical staff spends hours calling patients to confirm fasting, medication holds, and imaging completion. AI does this 24 hours pre-procedure, captures responses, and flags gaps for your team.
Pre-procedure confirmation is a routine, repeatable process. AI handles it overnight or during off-hours. Staff arrives to a completed checklist instead of a call log.
Automated call + SMS reminder + patient portal link is more effective than a single staff call. Patients see fasting start times, medication hold dates, and imaging requirements multiple ways.
If a patient hasn't fasted, stopped blood thinners, or completed imaging, your team knows 24 hours in advance—not when the patient arrives. Time to reschedule or resolve.
Last-minute cancellations drop when patients are reminded of fasting and prep requirements. Rescheduling slots fill quickly because confirmation data is logged and ready.
Gaps flagged for immediate staff action
Unconfirmed items or missing prep routed to clinical team for same-day resolution
Checklist delivered as structured summary
Procedure day staff receives a complete, EMR-pasteable confirmation summary before patient arrives
SMS + call + portal reminder
Multiple touchpoints ensure patients see prep instructions and remember fasting/medication holds
AI leaves a voicemail with procedure details and fasting start time, then sends an SMS with the same information and a portal link. If no confirmation is received by 12 hours pre-procedure, your team gets a flag to call directly.
Yes. For procedures with specific medication holds (e.g., 'stop warfarin 5 days before, continue aspirin'), the AI confirms the patient's understanding and flags any discrepancies. Your clinical staff reviews flagged cases before the procedure.
AI flags the case immediately in your system. Your clinical team decides to reschedule, proceed with caution, or ask the patient to fast from that moment forward. The decision stays with your provider.
The AI captures and returns a structured pre-procedure checklist (fasting confirmed, medications held, imaging complete, transportation arranged) as a summary. Your staff reviews it and files it into the chart per your workflow.
Next step
How reminders cut no-shows
Reminder and confirmation workflows that reach patients before the slot is lost.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
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Next step
Pain management practices
How call handling differs for pain management practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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