Workflow

Procedure day coordination is chaos without clear patient communication. AI handles pre-op confirmations, recovery check-ins, and post-op follow-up calls—so your clinical team focuses on procedures, not phone logistics.

Interventional pain clinics run multiple procedures daily. Staff spends time confirming patients are fasting, clearances arrived, and pre-op requirements are met. MedReception automates pre-op confirmation calls, logs patient readiness status, and places post-op follow-up calls so staff manages patients, not schedules.

AI calls patients 24 hours before their procedure to confirm they're fasting, medications held, and imaging/clearances on file—results logged in your EMR
Patients report any last-minute changes (illness, medication questions, schedule conflicts) and AI escalates concerns to staff immediately
Post-procedure, AI calls patients after a configurable window (24 hours, 48 hours, 1 week) to check pain, swelling, medication tolerance, and activity level
Post-op calls capture pain trajectory, medication efficacy, and need for early follow-up—feeding into your outcomes tracking and clinic queue
Staff receives a morning report showing pre-op confirmation status for the day's cases, so you know who's ready and who needs a call
All pre-op and post-op interactions are logged as structured summaries in your EMR, creating a complete care timeline for your team and the chart

How it pays back

Pre-Op Readiness Is Known Before the Patient Arrives

AI confirms fasting, imaging, clearances, and medication holds 24 hours before surgery. Your team gets a status report so you can focus on case prep, not last-minute confirmations. No-shows and delays drop because expectations are clear.

Procedure Days Run Smoother Without Staffing Drain

Staff isn't on the phone confirming patients; they're prepping rooms, reviewing charts, and coordinating with surgeons. AI handles the calls. Procedures start on time and your team isn't scrambling between clinical work and phone duty.

Post-Op Follow-Up Happens Automatically

After the procedure, AI calls the patient to assess recovery. Results are captured and returned as a structured summary for your team to review and file, so you can identify slow healers, pain spikes, or medication issues early. Clinical staff can triage follow-up or escalate to the provider.

Outcomes Data and Recovery Patterns Become Visible

Post-op calls capture pain scores, medication effectiveness, and functional status over days and weeks. That data, logged in your EMR, helps you track procedure efficacy and adjust protocols—improving care and building evidence for referral sources.

Staff availability protected

Clinical team focused on procedures and patient care, not phone intake and confirmations

Recovery data captured

Post-op pain scores, medication use, and functional status fed into your chart for outcomes tracking

Frequently asked questions

Can the AI schedule pre-op confirmation calls automatically?

Yes. Once an appointment is booked, you can enable automatic pre-op calls 24 hours before the procedure. AI calls at a configurable time (morning, afternoon), confirms readiness, and logs results in your EMR.

What if a patient reports they can't fast or their clearance didn't arrive?

AI escalates immediately to your staff with the patient's message. Your team can call back to reschedule, address barriers, or get emergency clearance. No silent gaps—issues surface before the patient arrives.

How do post-op follow-up calls work? Does the AI call everyone?

You configure which patients get post-op calls (all, or selected by procedure type, provider, or comorbidity). AI calls at a time convenient for the patient (usually morning). If they don't answer, AI can retry or your staff can follow up manually.

Can post-op calls assess pain severity or medication side effects?

Yes. AI asks about pain level (0–10 scale), swelling, redness, numbness, fever, medication side effects, and functional status (ability to walk, work, exercise). Responses are recorded and flagged if concerning.

How are post-op findings used for clinical decisions?

Post-op call summaries are captured and returned as structured summaries for your team to review and file in your EMR, tagged by severity. Your clinical team reviews them and decides: routine follow-up, early clinic visit for imaging, medication adjustment, or PT referral. Data informs clinical workflows.

Can we use post-op calls to ask about referral satisfaction?

Yes. At the end of post-op calls, AI can ask about satisfaction, side effects, and whether the patient would recommend your clinic. Feedback is captured for quality improvement and referral source communication.