Workflow
New pain patients often call expecting the procedure, and if nobody corrects that on the phone they arrive expecting it too. On the intake call the AI records what the patient thinks is going to happen, confirms the appointment as a consultation, and flags any mismatch for staff before the patient is in the room.
A patient who says they are coming in to get their injection has told you something useful. Capturing that on the call means the conversation happens before they have arranged a driver and taken a day off, not after.
The appointment is confirmed as a consultation with a date and time, so the patient arrives expecting an assessment. Nothing about a procedure is promised, described or scheduled on the call.
The patient gives details of prior studies on the intake call. Your staff request them ahead of the visit so the imaging is available for the clinician to review during the consultation rather than afterwards.
Demographics, contact information and insurance details are captured on the call, so arrival is a greeting rather than a form. The appointment is already booked and the details are already on file.
Insurance details are gathered on the phone and verified by your staff. A coverage problem surfaces while the appointment is still weeks away, which is the point at which it is easiest for everyone to resolve.
New patient history completed on the phone
Pain history, prior treatments, medication list, and surgical history all captured during intake call
New patient demographics and insurance verified
Name, date of birth, contact, and coverage details written to the EMR for registration
Prior imaging and records requested upfront
Patient details of prior studies; staff coordinate retrieval before first visit
Procedure screening flags documented
Contraindications, allergies, and comorbidities highlighted for clinician review
No. It confirms a consultation appointment with a date and time. It does not describe a procedure, does not say whether one will be offered, and does not give clinical advice about what treatment a patient may need.
What the patient says they are coming in for is captured in their own words in the intake summary, and a mismatch with the appointment type is flagged. Your staff see it before the visit rather than hearing it in the room.
Whatever your practice instructs. The call captures which prior studies and records exist and who holds them, and your staff coordinate retrieval. Any pre-visit instruction a patient receives is the wording your practice has written, not something the AI composes.
No, and it is deliberately kept administrative. Confirming what kind of appointment has been booked and what the patient believes is going to happen involves no assessment, no advice and no judgement about whether a procedure is appropriate.
It runs alongside the booking rather than after it. The expectation question and the history are gathered while the appointment time is being confirmed, and the patient is scheduled before the call ends.
Core Capability
Patient intake
Medical history, medication, and surgical history capture
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Next step
Pain management practices
How call handling differs for pain management practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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