Workflow
Post-injection follow-up is critical for pain management but labor-intensive. An AI receptionist calls patients 24–72 hours after injection, asks about pain relief, numbness, swelling, and complications, then routes urgent findings to your clinical team with full context.
The AI calls at 24 hours (or your standard interval) and asks about pain relief, numbness, injection site reaction, and any concerning symptoms. If anything flags as urgent, your clinical team is notified immediately with context.
Instead of making dozens of follow-up calls, your team receives a summary of each patient's post-injection status. They review, prioritize responses, and reach out to patients with questions or complications.
The AI asks how much pain relief the patient has, whether it matches expectations, and whether they are satisfied. This feeds your outcome metrics without manual survey work.
If many patients report incomplete pain relief after a certain injection type, your team can identify it quickly and discuss protocol changes with your providers.
Complications flagged
Infection signs, neurological changes, and severe reactions routed to clinical staff immediately
Pain relief outcomes captured
Patient feedback on pain relief, numbness, and satisfaction documented for review
Clinical staff receives context
Full summary of patient's post-injection status before any callback is made
Your practice sets the standard—typically 24 hours for nerve blocks, 48–72 hours for steroid injections. The AI is configured with the timing; calls are triggered automatically based on the procedure date.
The AI leaves a brief message and retries within a few hours. After 2–3 attempts, it documents the no-answer and your clinical team can follow up manually if needed.
Your clinical team configures the escalation triggers—fever, swelling greater than expected, numbness beyond the expected timeframe, severe pain, weakness, or any neurological change. The AI asks these questions and flags anything abnormal.
Yes. If a patient reports a concern during the routine follow-up call, the AI escalates immediately to your clinical team. If a patient calls your office with a concern between follow-up calls, that call can be routed directly to clinical staff.
The AI documents the patient's pain level, whether it's better than before the injection, and when they expect to see full relief. This is sent to your clinical team; they can contact the patient to discuss next steps (additional injection, medication adjustment, imaging) based on your protocols.
Yes. Post-injection follow-up summaries are returned to your practice as structured, EMR-pasteable text. Your staff reviews and files these in the patient's chart, where they become part of the outcome record for that procedure and patient.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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