Workflow
Post-injection follow-up calls are critical for safety: patients report swelling, infection risk, pain relief, and medication response. MedReception answers these calls, captures the clinical details, and flags complications so your team never misses a safety signal.
Patient calls 36 hours post-epidural with new fever and severe swelling at injection site. The AI detects the fever symptom, escalates the call immediately to your clinical team, and includes a structured summary with the patient's prior procedure details. Your provider can call back within minutes and arrange urgent evaluation if needed.
Patient calls asking 'Is mild swelling normal?' or 'When can I return to work?' The AI provides pre-loaded answers based on procedure type and your post-op protocol, reassures the patient, and logs the call. Your clinical team is not interrupted for routine questions.
Every post-procedure call—routine or escalated—is captured as a structured summary and presented to your clinical team for review and filing. Your provider sees the full recovery timeline and can make informed decisions about follow-up visits or repeat procedures.
Patients have access to an AI that answers post-op questions immediately, 24/7. They don't worry about reaching office staff or waiting for a callback. This improves satisfaction and may reduce unnecessary ED visits.
Complications escalated to clinical team
Fever, numbness, severe swelling, and other red flags flagged for urgent review
Routine post-op questions handled automatically
Swelling, discomfort, activity restrictions managed per protocol
All calls logged for clinical team review
Complete post-procedure recovery documentation presented for your team to file
Your practice defines post-op protocols for each procedure type (lumbar injection, cervical procedure, etc.), including expected pain level, swelling timeline, activity restrictions, and red flags. The AI uses these protocols to answer patient questions and identify concerning symptoms.
Fever, progressive swelling or redness, numbness or tingling, loss of bowel/bladder control, or severe pain out of proportion to baseline. These are flagged as urgent and reported to your clinical team immediately.
The AI can provide general guidance based on your protocols: ice for swelling, rest recommendations, and when to resume activity. It does not prescribe medication or alter pain management plans; medication questions are escalated to your clinical team.
Any mention of rash, difficulty breathing, severe itching, or other allergic symptoms is immediately escalated to your clinical team. A structured summary with the patient's EMR record and procedure details is provided so your provider can respond appropriately.
Yes. All post-procedure call summaries are structured and presented to your clinical team so your provider and nurses see the full recovery record. Your team reviews and files these summaries for continuity of care across all follow-ups.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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