Workflow
AI receptionist handles patient calls after pain procedures. Screens for adverse events, routes emergencies to on-call providers, and schedules routine follow-ups—reducing staff burden and ensuring no complication goes undetected.
Patient reports post-injection numbness or spreading swelling 3 days after procedure. AI screening detects the red flag and escalates to your on-call provider immediately—no voicemail, no email delay.
Patient calls at 10 PM post-injection with fever and localized infection signs. AI triage routes to on-call provider or emergency contact. Your practice answers every call, every night, and never misses a potential complication.
Patients calling with expected post-injection soreness and recovery questions are automatically scheduled for routine follow-up. Staff sees the booking log; no phone tag needed.
AI screens the majority of post-injection calls—most are routine questions or expected soreness. Only true adverse events and escalations reach your provider, reducing after-hours interruptions.
Post-procedure pain management calls requesting refills are captured and routed to your nurse for authorization. No missed requests, no delayed pain control.
Post-injection screening in real time
Pain, swelling, numbness, fever, neurological changes detected on call
Red-flag escalation immediate
Infection signs, radiating pain, progressive symptoms routed to on-call provider without delay
Routine follow-ups auto-scheduled
Expected recovery calls booked automatically; staff reviews log
We configure the AI with your procedure protocols. For example, mild soreness after epidural injection is normal; radiating pain or progressive numbness is not. The AI screens for your specific red flags and escalates anything outside expected recovery.
The AI answers immediately, conducts the full screening, and if red flags are detected—fever, severe pain, infection signs, neurological changes—escalates to your on-call provider or emergency contact. If routine, the AI books a morning follow-up.
No. The AI collects symptoms and escalates to your on-call provider. Your provider decides if the patient needs ER referral, urgent clinic visit, or routine follow-up. The AI does not provide medical advice—only triage routing.
No. The AI captures the medication refill request and routes it to your nurse for authorization. Your staff reviews the patient's history, recent procedure, and pain management protocol before approving.
The AI can still conduct screening questions. If the patient is severely altered or unable to communicate, the AI escalates to your on-call provider immediately. Altered mental status is treated as a red flag.
The AI returns a structured summary—symptoms reported, duration, severity, interventions tried—for your staff to review and file in the chart. This summary is not auto-populated into your EMR; your team confirms clinical accuracy before it becomes part of the medical record.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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