Workflow
Post-operative follow-up is critical but tedious: routine pain checks, wound assessment, and complication screening. MedReception automates these calls, asking about pain levels, swelling, infection signs, and neurologic symptoms. Red flags go to on-call immediately; routine calls are logged.
Structured questions catch infection, hematoma, or neurologic injury early. Concerning findings are escalated to the provider within minutes, not hours or days.
AI handles routine post-op calls during and after hours. Staff focus on patients with problems. On-call provider gets a clean, documented summary for each escalation.
Each post-op call documents pain trajectory and medication use. Your EMR receives a summary your staff reviews and files into the post-operative note. Patterns of slow recovery are visible.
Post-operative calls are logged with timestamps, questions asked, and responses. Your compliance record is complete and auditable.
Red-flag escalation
Fever, neurologic deficits, or severe complications routed to on-call within seconds
Structured complication screening
Injection site status, pain level, neurologic exam, and activity tolerance captured on every call
Post-operative summary
Patient-reported outcomes and clinical concerns returned as pasteable summary for staff review and filing
Fever above 101°F, purulent drainage, severe swelling, new neurologic deficit (numbness, weakness, bowel/bladder change), chest pain, or dyspnea. The AI escalates these to on-call immediately. Your team defines additional flags during setup.
Yes. If a patient calls outside the automated schedule, the AI answers and screens symptoms using the same post-operative protocol. Urgent findings are escalated; routine concerns are logged for staff review.
The AI's call summary—pain score, symptoms, complications screening, and patient education provided—is returned as a structured text for your staff to review and file into the post-operative note. Clinical staff remain responsible for the note in the chart.
The AI leaves a voicemail, logs the missed call, and your staff can follow up manually or reschedule the call. Voicemail is handled inside MedReception, which is HIPAA compliant (verified by Compliancy Group). Multiple unanswered calls can trigger a staff alert.
Yes. The AI can be configured to ask about each injection site separately, documenting status at each location. Your team customizes the post-operative protocol during setup.
Availability
After-hours call handling
AI answers post-op calls 24/7; urgent findings go to on-call provider immediately
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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