Workflow
Post-operative follow-up is critical but tedious: routine pain checks, wound assessment, and complication screening. MedReception automates these calls, asking about pain levels, swelling, infection signs, and neurologic symptoms. Red flags go to on-call immediately; routine calls are logged.
Structured questions catch infection, hematoma, or neurologic injury early. Concerning findings are escalated to the provider within minutes, not hours or days.
AI handles routine post-op calls during and after hours. Staff focus on patients with problems. On-call provider gets a clean, documented summary for each escalation.
Each post-op call documents pain trajectory and medication use. Your EMR receives a summary your staff reviews and files into the post-operative note. Patterns of slow recovery are visible.
Post-operative calls are logged with timestamps, questions asked, and responses. Your compliance record is complete and auditable.
Red-flag escalation
Fever, neurologic deficits, or severe complications routed to on-call within seconds
Structured complication screening
Injection site status, pain level, neurologic exam, and activity tolerance captured on every call
Post-operative summary
Patient-reported outcomes and clinical concerns returned as pasteable summary for staff review and filing
Fever above 101°F, purulent drainage, severe swelling, new neurologic deficit (numbness, weakness, bowel/bladder change), chest pain, or dyspnea. The AI escalates these to on-call immediately. Your team defines additional flags during setup.
Yes. If a patient calls outside the automated schedule, the AI answers and screens symptoms using the same post-operative protocol. Urgent findings are escalated; routine concerns are logged for staff review.
The AI's call summary—pain score, symptoms, complications screening, and patient education provided—is returned as a structured text for your staff to review and file into the post-operative note. Clinical staff remain responsible for the note in the chart.
The AI leaves a HIPAA-compliant voicemail, logs the missed call, and your staff can follow up manually or reschedule the call. Multiple unanswered calls can trigger a staff alert.
Yes. The AI can be configured to ask about each injection site separately, documenting status at each location. Your team customizes the post-operative protocol during setup.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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